English for Administrative Staff - Module 7

Conference Processes

Strengthen your ability to reach agreements and resolve conflicts at work. This module focuses on collaborative communication across departments, managing office politics, and handling complaints. You’ll practise persuasive and diplomatic language for proposing solutions, agreeing or disagreeing tactfully, and negotiating compromises. Through realistic role-plays and scenarios, you’ll gain practical experience in resolving issues, building cooperation, and maintaining positive working relationships in English.
 

Time: June 25th – July 16th; 9h00-10h00 on Thursday
Course format: digital via Webex and Moodle
Instructor: Melanie Ryan, M.A.
Enrollment