Dipl.-Wirt.-Inform. Sven Bittenbinder

Vita

10/2003 – 08/2009 -> Studium der Wirtschaftsinformatik an der Universität Siegen

Vertiefungsfächer: Data Warehouse, IT-Controlling, IT in Unternehmen, IT-Projektmanagement
Spezialisierung: Integration unterschiedlicher Anwendungssysteme oder Leistungsbestandteile
Titel der Diplomarbeit: „Untersuchung der Integration proprietärer Systeme in KMU’s des Handels“

09/2009 – 04/2014 -> Assistent der Geschäftsleitung bei Buhl Data Service GmbH, Neunkirchen

Key-User interne IT-Systemlandschaft / Weiterentwicklung
Direkt Marketing / Kunden- und Potenzialanalyse, operative Durchführung
Product Owner Shop / Produktpräsentation, UserExperience

05/2014 – 10/2019 -> Leiter des strategischen Geschäftsfelds „Immobilien“ bei Buhl Data Service GmbH, Neunkirchen

Produktmanagement / Strategische Ausrichtung
Product Owner / Nutzerzentrierte Softwareentwicklung
Marketer / Marketing und Vertrieb

Seit 11/2019 -> Wissenschaftlicher Mitarbeiter der Universität Siegen am Lehrstuhl für Wirtschaftsinformatik / IT für die alternde Gesellschaft

Forschungsprojekte: iDESkmu, FUSION, WERTE.IT, Mittelstand-Digital Zentrum Ländliche Regione
Bestandsaufnahme bestehender IT-Barrieren auf Basis qualitativ-empirischer/ethnographischer Erhebungen
Durchführung von (community-basierter) partizipativer Forschungsarbeit auf der Basis von Aktionsforschung im Feld
Veröffentlichung der Forschungsergebnisse im wissenschaftlichen Kontext
Erstellung von Seminaren und Workshops zum Thema „barrierefreie IT“

WERTE.IT

WERTE.IT adressiert IT-Barrierefreiheit in Unternehmen, Organisationen und Verwaltungen für die Schaffung eines inklusiveren Arbeitsmarktes. Der Fokus richtet sich auf die Einrichtung inklusiver Strukturen auf verschiedenen Ebenen, von der Unternehmenskultur über die operative Führung bis hin zum barrierefreien Arbeitsplatz und Ausschreibungsverfahren. Konkret betrifft dies auch die Informations- und Kommunikationstechnologien. Diese sind zwar technisch zugänglich, aber in der täglichen Praxis weisen sie immer noch Barrieren auf. Das Projekt strebt an, IT-Barrierefreiheit als zentralen und selbstverständlichen Bestandteil am digitalen Arbeitsplatz zu etablieren. Um praxistaugliche Lösungen gezielt umzusetzen, wird eine entsprechende Roadmap partizipativ entwickelt und nachhaltig zur Anwendung gebracht. Gemeinsam mit dem Projektpartner Blinden- & Sehbehindertenverein Hamburg e.V. (BSVH) ist das Projekt am 01.12.2023 gestartet und wird über eine Laufzeit von 3 Jahren vom Bundesministerium für Arbeit und Soziales (BMAS) mit rund 2,5 Mio. Euro gefördert.

IDES kmu

„Inklusive DMS / ECMS und Branchensoftware in KMU“ kurz iDES kmu bezeichnet das neue Forschungsprojekt der Universität Siegen in Kooperation mit dem Blinden- & Sehbehindertenverein Hamburg e.V. (BSVH) und dem Dienstleistungsunternehmen für Programm- und Datenmigration HAVI Solutions. Erforscht wird dabei die Zugänglichkeit von Dokumentenmanagementsystemen, Enterprise Content Management Systemen und Branchensoftware am Arbeitsplatz in klein- und mittelständischen Unternehmen für Menschen mit Sehbehinderungen. In Zusammenarbeit mit Unternehmen und betroffenen Mitarbeitern sollen konkrete Einschränkungen der Zugänglichkeit (Accessibility) an Arbeitsplätzen ermittelt werden. Gestartet ist das Projekt im Mai 2019 mit einer Förderlaufzeit von drei Jahren (2019 bis 2022).

Cubes

Mitwirkung auf Seiten eines Projektpartners aus der Wirtschaft. Details zum Projekt unter Cubes

Kontakt

sven.bittenbinder@uni-siegen.de

+49 271 740-4470

Büroadresse

US-E 117

1. OG

Kohlbettstraße 15

57072

Siegen

Kontakt

sven.bittenbinder@uni-siegen.de

+49 271 740-4470

Weblinks

Website

Forschungsbereich

Projekte

„Inklusive DMS / ECMS und Branchensoftware in KMU“ kurz iDESkmu bezeichnet das neue Forschungsprojekt der Universität Siegen in Kooperation mit dem Blinden- & Sehbehindertenverein Hamburg e.V. (BSVH) und dem Dienstleistungsunternehmen für Programm- und Datenmigration HAVI Solutions. Erforscht wird dabei die Zugänglichkeit von Dokumentenmanagementsystemen, Enterprise Content Management Systemen und Branchensoftware am Arbeitsplatz in klein- und mittelständischen Unternehmen für Menschen mit Sehbehinderungen. In Zusammenarbeit mit Unternehmen und betroffenen Mitarbeitern sollen konkrete Einschränkungen der Zugänglichkeit (Accessibility) an Arbeitsplätzen ermittelt werden. Gestartet ist das Projekt im Mai 2019 mit einer Förderlaufzeit von drei Jahren (2019 bis 2022).

Die beiden Teilvorhaben „Gesundheit & Altern“ (TV4) sowie „Soziales & Inklusion“ (TV5) im Projekt FUSION streben die Entwicklung praxisorientierter und digital unterstützter Transferlösungen zur Sicherung gesundheits- und pflegebezogener Versorgungsqualität in ländlichen Regionen an und möchten gleichzeitig den Zugang zu sozialen Diensten übersichtlicher, niedrigschwellig sowie wohnort- und bürgernah gestalten. Weitere Infos zu einzelnen Teilbereichen finden sich unter: https://fusion.uni-siegen.de

Mitwirkung auf Seiten eines Projektpartners aus der Wirtschaft. Details zum Projekt unter Cubes

Publikationen

[1] Weiler, Tim; Bittenbinder, Sven; Slingerland, Geertje; Rossitto, Chiara; Müller, Claudia (2026)[cite: 4]
The Emotional Side of Practice-Based Computing - Challenges, Impact and Extra Work[cite: 4]
In: Proc. EUSSET Conf. on Computer-Supported Cooperative Work, DOI: 10.48340/ecscw2026_039[cite: 4]
Abstract Links

Participatory design in sensitive contexts involves substantial invisible extra work that rarely appears in project plans or publications. At the same time, close collaboration with groups in sensitive contexts can expose researchers to significant emotional demands. While both invisible work and emotional labour have been discussed in CSCW and PD, little attention has been paid to how they intersect. In this reflection paper, we analyse four heterogeneous practice-based computing projects to examine the co-constitution of emotional labour and extra work. We thereby analyse how extra work shapes researchers’ emotional experiences and how emotional demands generate additional work. Drawing on cross-case analysis in the tradition of design case studies, we identify three recurring emotional patterns: (1) responsibility and moral obligation, (2) uncertainty, insecurity, and lack of control and (3) frustration, anger, and ethical tension. We show how these patterns are closely tied to institutional and structural conditions such as funding precarity, sustainability gaps, and organisational instability. By conceptualising emotional labour and extra work as mutually reinforcing, we contribute a more integrated understanding of participatory research practice and argue for greater visibility and recognition of researchers’ emotional work as a prerequisite for sustainable and responsible collaboration.[cite: 4]

[2] Bittenbinder, Sven; Clüver, Claudius; Müller, Claudia; Mörike, Frauke (2026)[cite: 4]
Towards a Methodological Framework for Inclusive and Socio-Technical Accessibility Research[cite: 4]
DOI: 10.48340/ecscw2026_ws01_00[cite: 4]
Abstract Links

[3] Krayter, Stephan; Bittenbinder, Sven; Meisner, Konrad; Reichstein, Martin F.; Wissenbach, Lars; Müller, Claudia (2025)[cite: 4]
Invisible Work in Social Service Access: Barriers, Resources, and Consequences[cite: 4]
In: Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work, DOI: 10.48340/ecscw2025_pd05[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

This contribution, based on an interview study with social service users, delves into the intricate process of accessing this system and the invisible work it necessitates beforehand. Addressing Knecht and Schubert's resource taxonomy, the study analyzes the interplay of personal and environmental resources, revealing how their cultivation and maintenance constitute 'invisible work'—a pivotal factor in achieving successful service access. Through 12 in-depth interviews, complemented by a written contribution, participants' initial pathways to social services were reconstructed. The interviews illustrate that informal resources and pathways frequently play a decisive role, alongside formal procedures. These informal routes vary considerably in the amount of invisible work they demand. To alleviate this hidden burden, I propose the exploration of digital platforms or centralized entry points as potential solutions. These innovations could streamline access, reduce the reliance on informal networks, and ultimately enhance equity in service provision.[cite: 4]

[4] Bittenbinder, Sven; Clüver, Claudius; Müller, Claudia (2025)[cite: 4]
Onboarding for barrier-free cooperation at work - Safe Space for experiencing and negotiating to promote the inclusion of new employees[cite: 4]
In: 23th European Conference on Computer-Supported Cooperative Work, DOI: 10.48340/ecscw2025_pd07[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

Onboarding for new employees with disabilities starts after assigning a job to someone with a disability which starts a process of technical support for work in the workplace through assistive technologies. In this important phase, the framework conditions for inclusion in the company can be created and expectations and a code of conduct clarified. The preliminary results from a workshop with employees with disabilities and accessibility experts presented in this article show motivational and barrier factors from the perspective of potential employees. They show a need for a Safe Space during the job onboarding process in which inclusion and working conditions for people with disabilities and their colleagues without disabilities can be negotiated and to forms of interaction defined. This text outlines the design, structure and content of such a Safe Space for experience and negotiation. The result is that this space is to be moderated by superiors, red lines clearly set and that it serves to create a common language.[cite: 4]

[5] Bittenbinder, Sven; Weiler, Tim; Paluch, Richard; Kirschsieper, Dennis; Specovius, Oliver; Müller, Claudia (2025)[cite: 4]
Research Buddy—From a Framework for Overcoming Language Barriers to the Development of a Qualitative Citizen Science Platform[cite: 4]
In: Interacting with Computers, Volume: 37 No.:4, S. 300–313, DOI: 10.1093/iwc/iwae047[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

Students benefit from international study programmes in fields such as HCI. However, user-centred research in a foreign country has some challenges, especially language hurdles when going into the field and conducting ethnographic and participatory studies. A particular obstacle is added when targeting groups that do not speak English, such as in Germany, where English was not taught in schools until the 1970s. The task and challenge of the present project, ‘Research Buddy’, is to bring together young international students and older people as co-researchers in Germany. We describe the participatory development of the concept of a matching platform and its design. In focus groups with older people, university faculty and students, requirements for a collaborative research infrastructure were jointly identified and prototypically implemented. The empirical results focus on the possibilities the platform offers for qualitative citizen science in the field of age tech.[cite: 4]

[6] Bittenbinder, Sven; Clüver, Claudius; Nalbach, Padmé; Müller, Claudia (2025)[cite: 4]
From Recruiting to Onboarding – Challenges of an Accessible Candidate Journey[cite: 4]
S. 624–629, DOI: 10.61063/FK2025[cite: 4]
Schlagwörter: italg; wineme[cite: 4]
Links

[7] Bittenbinder, Sven; Clüver, Claudius; Färber, David; Müller, Claudia (2025)[cite: 4]
Digital Divide in the Context of Sheltered Workshops: Challenges for People with Disabilities in Transitioning to the General Labour Market[cite: 4]
S. 527–532, DOI: 10.1145/3743049.3748555[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

The transition of people with disabilities from sheltered workshops to the general labour market is a central goal of inclusive employment policies. In the context of ongoing digitalization, the question arises as to what potential digital technologies offer for this transition – and what challenges organizations face in this process. Despite political efforts, structural barriers remain, particularly regarding the acquisition and application of digital skills. Based on qualitative interviews with managers from various institutions in a sheltered workshop, the study identifies several key challenges: Digital affinity in sheltered workshops heavily depends on individual staff members; there is a lack of central points of contact, structured training programs, and strategic concepts for digital transformation. Moreover, assistive technologies often go unused – not due to irrelevance, but because of limited awareness, time constraints, and financial limitations. The findings show that the development of digital skills is essential for enabling participation in the general labour market – both for professionals and for people with disabilities. The research highlights the need for systematic support, practical skills development, and stronger networking between workshops and companies in order to promote digital inclusion in the long term.[cite: 4]

[8] Bittenbinder, Sven; Müller, Claudia; Reichstein, Martin Frederik; Rohrmann, Albrecht; Schädler, Johannes; Struzek, David; Wissenbach, Lars (2024)[cite: 4]
Everything, everywhere? Dealing with complex support needs in rural-industrialised areas in western Germany[cite: 4]
In: Journal of Intellectual Disability Research, Volume: 68 No.:7, S. 861, DOI: 10.1111/jir.13166[cite: 4]
Schlagwörter: italg[cite: 4]
Links

[9] Bittenbinder, Sven; Müller, Claudia (2024)[cite: 4]
Supporting developers in developing accessible digital artefacts – Challenges in implementing a sustainable workflow in developers’ work practices[cite: 4]
In: 70. Arbeitswissenschaftlicher Kongress[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

Digital accessibility is an important lever for the equal participation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.[cite: 4]

[10] Bittenbinder, Sven; Müller, Claudia; Effert, Jana-Sophie; Schwarz, Thorsten; Zimmermann, Gottfried; David, Nadia; Mörike, Frauke (2024)[cite: 4]
Collaborative editing of documents by differently abled users - Sustainable solutions for practice[cite: 4]
In: Mensch und Computer 2024 - Workshopband, S. 10.18420/muc2024, DOI: https://doi.org/10.18420/muc2024-mci-ws10-116[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

In working and learning settings, collaborative work on shared documents, synchronously and asynchronously, is common and even necessary. Supporting tools are currently based on web applications such as GoogleDocs, Microsoft Word or Overleaf. These tools offer special functions to make collaborative editing of documents effective and efficient, but not for all user groups. There are already studies that examine such tools technically for their accessibility, but few studies examine the process of collaborative working on documents by people with and without disabilities, the real-world challenges and established practices. The question requires a socio-technical perspective to consider the impact on all stakeholders and to create sustainable solutions for accessible collaboration. The aim of this workshop is to shed light on this perspective from various angles, to discuss it and to provide new impetus for future developments in this area.[cite: 4]

[11] Bittenbinder, Sven; Müller, Claudia; Tuncer, Zeynep (2023)[cite: 4]
European Accessibility Act - Practice-based approaches to meeting accessibility requirements[cite: 4]
In: P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V., DOI: 10.18420/MUC2023-MCI-WS07-109[cite: 4]
Schlagwörter: italg; Accessibility; Disability Studies; Human-Computer-Interaction; Inklusion[cite: 4]
Abstract Links

The European Accessibility Act (EAA) sets accessibility requirements for a wide range of products and services provided by public bodies and private companies, the implementation of which in Germany is defined by the Barrierefreiheitsstärkungsgesetz (BFSG). Despite numerous approaches to make information and communication technologies (ICT) accessible, non-accessible software solutions still exist due to a lack of technical knowledge, resources and motivation. The workshop aims to discuss practical approaches and perspectives using HCI methods to support all stakeholders involved in the development of accessible ICT solutions, including end-users, decision-makers, designers, developers, quality assurance and companies as a whole. The prioritisation of accessibility needs to be rethought in the short term in order to meet the requirements of the BFSG (and thus the EAA). In particular, the individual needs and social contexts of socio-technical systems must be taken into account. The aim of the workshop is to gather and discuss different perspectives, opinions and approaches in an interdisciplinary combination of researchers, practitioners and directly and indirectly affected groups of people.[cite: 4]

[12] Bittenbinder, Sven; Müller, Claudia (2023)[cite: 4]
Responsibilities for accessibility in companies - Who does it?[cite: 4]
In: P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V., DOI: 10.18420/MUC2023-MCI-WS07-518[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

[13] Paluch, Richard; Struzek, David; Kirschsieper, Dennis; Bittenbinder, Sven; Müller, Claudia (2022)[cite: 4]
Teilhabe durch Technik? Entwicklung von technischen Artefakten mit und für vulnerable Gruppen[cite: 4]
In: Gesundheit und Technik[cite: 4]
Schlagwörter: italg[cite: 4]
Links

[14] Papke, Birgit; Schädler, Johannes; Reichstein, Martin F.; Strünck, Christoph; Wieching, Rainer; Wulf, Volker; Bertelmann, Lena; Mayerle, Michael; Freese, Benjamin; Krüger, Max; Weibert, Anne; Randall, Dave; Leal, Debora de Castro; Foelske, Laura; Danz, Dominic; Pinatti, Fabiano; Bittenbinder, Sven; Müller, Claudia; Roder, Sascha; Konieczny, Eva; Windisch, Marcus; Hering, Sabine; Kappeler, Manfred (2021)[cite: 4]
Schwerpunkt: Partizipation verwirklichen - Zur Weiterentwicklung Sozialer Dienste im analogen und digitalen Raum[cite: 4]
In: SIEGEN:SOZIAL - Analysen, Berichte, Kontroversen (SI:SO) Jg. 26, H. 1-2, 2021, DOI: 10.25819/ubsi/10368[cite: 4]
Abstract Links

Digitale Informations- und Kommunikationstechnologien gewinnen als fester Bestandteil zunehmend Bedeutung in den alltäglichen Lebenswelten einer wachsenden Zahl von Menschen. Ihre Entwicklung und selbstverständliche Nutzung schreiten in einem immer rasanteren Tempo voran; die vielfältigen Anwendungsmöglichkeiten adressieren längst alle Lebensbereiche. Während der Digitalisierung von Kommunikationsprozessen zuweilen demokratisierende Kräfte zugesprochen werden, scheint eine kritische Reflexion möglicher Potentiale und Auswirkungen digitaler Informations- und Kommunikationstechnologien auf Teilhabedynamiken in unterschiedlichen Lebensbereichen dringend erforderlich. Die Autorinnen und Autoren möchten mit dieser SI:SO-Schwerpunktausgabe einen Beitrag zu einer kritischen Reflexion digitaler Innovationen und ihrer Auswirkungen auf die zukünftige Gestaltung sozialer Dienste leisten. Mit der zweisprachigen Ausgabe ist zudem die Hoffnung verbunden, diesen Beitrag auch einem europäischen und weltweiten Publikum zugänglich zu machen.[cite: 4]

[15] Struzek, David; Cerna, Katerina; Paluch, Richard; Bittenbinder, Sven; Müller, Claudia; Reuter, Arlind; Stamato, Lydia; Subasi, Özge; Hamidi, Foad; Vines, John (2021)[cite: 4]
Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19[cite: 4]
In: 2021 CHI Conference on Human Factors in Computing Systems, S. 1-5, DOI: 10.1145/3411763.3441339[cite: 4]
Schlagwörter: italg[cite: 4]
Links

[16] Bittenbinder, Sven; Carvalho, Aparecido Fabiano Pinatti de; Müller, Claudia; Wulf, Volker (2021)[cite: 4]
‘Caring for Inclusivity - Accessibility as a Determinant Factor for Benefiting from Social Services both in Analogue and Digital Spaces’[cite: 4]
In: SIEGEN:SOZIAL, (1-2/2021), S. 70-81[cite: 4]
Schlagwörter: italg[cite: 4]
Links

[17] Bittenbinder, Sven; Pinatti de Carvalho, Aparecido Fabiano; Krapp, Eva; Müller, Claudia; Wulf, Volker (2021)[cite: 4]
Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment[cite: 4]
In: 19th European Conference on Computer-Supported Cooperative Work, DOI: 10.18420/ecscw2021_ep27[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.[cite: 4]

[18] Pinatti de Carvalho, Aparecido Fabiano; Bittenbinder, Sven; Müller, Claudia; David, Nadia; Hansen, Bente; Wulf, Volker (2020)[cite: 4]
Fostering Accessibility at the Workplace through Community-based Participatory Research[cite: 4]
In: European Society for Socially Embedded Technologies (EUSSET), S. 13, DOI: 10.18420/ecscw2020_ws07[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.[cite: 4]

[19] Winter, Dominique; Bittenbinder, Sven; Hinderks, Andreas; Thomaschewski, Jörg (2017)[cite: 4]
UX-Kompetenz von Organisationen – Wie kann die UX-Kompetenz einer Organisation gesteigert werden?[cite: 4]
In: Gesellschaft für Informatik e.V., S. 4, DOI: 10.18420/muc2017-up-0003[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

[20] Winter, Dominique; Bittenbinder, Sven; Stevens, Gunnar (2016)[cite: 4]
Der interne UX-Stammtisch - Entwicklung einer Community of Practice für UX-Professionals im Unternehmen[cite: 4]
In: Tagungsband UP16, DOI: 10.18420/muc2016-up-0026[cite: 4]
Abstract Links

[21] Bittenbinder, Sven; Winter, Dominique (2016)[cite: 4]
CaseStudy: Kontextsensitives Feedback[cite: 4]
In: Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. & Jarke, M. (Hrsg.), S. 4, DOI: 10.18420/muc2016-mci-0247[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

[22] Bittenbinder, Sven; Winter, Dominique (2015)[cite: 4]
Kontextspezifisches Nutzerfeedback in einer Desktop-Anwendung[cite: 4]
In: Diefenbach, S., Henze, N. & Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg, S. 327-330[cite: 4]
Schlagwörter: italg[cite: 4]
Abstract Links

Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?[cite: 4]

[23] Winter, Dominique; Bittenbinder, Sven (2014)[cite: 4]
UX-Controlling in der Produktentwicklung[cite: 4]
In: Stuttgart: German UPA, S. 11[cite: 4]
Abstract Links

User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab. Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?[cite: 4]

Dipl.-Wirt.-Inform. Sven Bittenbinder

Vita

WERTE.IT

IDES kmu

Cubes

Wirtschaftsinformatik / IT für die alternde Gesellschaft - Wissenschaftlicher Mitarbeiter

Kontakt

Büroadresse

Zentrum für interdisziplinäre Gesundheitsforschung (ZIGS) - Mitglied des ZiGS

Kontakt

Weblinks

Forschungsbereich

WERTE.IT

Projekte

WERTE.IT

iDESkmu

FUSION

Cubes

Publikationen