English for Administrative Staff - Module 1

Emails & Phone Calls

Communicate with clarity and confidence in everyday workplace interactions. This module focuses on writing professional emails and handling phone or video calls effectively – including scheduling, chasing progress, and negotiating deadlines. You will practice structuring clear messages, choosing the right level of formality, and using polite, natural phrases for requests, follow-ups, and clarifications. Through realistic tasks, you will build the language and strategies needed for smooth communication at work.
 

Time: October 15th – November 19th; 9h00-10h00 on Thursday
Course format: digital via Zoom and Moodle
Instructor: Melanie Ryan, M.A.

Enrollment