Publikationen

[1] Ghadamighalandari, Parvin; Seif, Roodabeh; Grinko, Margarita; Aal, Konstantin; Mirzaeekharghani, Mahya; Mohamad, Bilal; Mueller, Claudia; Wulf, Volker (2026)
Mediating Digital Security: Participatory Learning with Older Adults in Smartphone Café Sessions
S. 74–88, DOI: 10.1145/3796624.3796644
Abstract Links

[2] Krayter, Stephan (2026)
The Work Behind the Network: Practitioner-Led Governance Innovation in Rural Healthcare
In: 1st EUSSET International Conference on Innovation in Rural Regions (ICIRR), DOI: 10.48340/icirr2026_08
Schlagwörter: italg
Abstract Links

Rural regions face a persistent gap between the need for coordinated healthcare and the institutional conditions that would make coordination sustainable. This paper examines how practitioners in a rural-industrialized German region bridge that gap through a governance innovation: a loosely coupled inter-organizational network organized around a recurring expert forum. Through qualitative interviews with organizers (n=6) and partici-pants (n=11), we analyze the coordinative work this arrangement requires and the tensions it must navigate. We report four findings. First, network-level coordinative work consistently exceeds formal mandates, constituting extra work sustained only through individual ab-sorption. Second, we introduce the visibility-anchoring gap: coordinative work that is col-lectively recognized but institutionally unanchored, producing person-dependent networks vulnerable to departures and funding discontinuities. Third, the forum functions as primary knotworking infrastructure where ambient cross-sectoral contact cannot develop organically. Fourth, coopetition bifurcates: demand surplus dissolves client competition while dona-tion and prestige competition persist independently. For CSCW, we extend articulation work, extra work, and infrastructuring – introducing the visibility-anchoring gap as a con-cept that captures coordinative work which is collectively recognized yet institutionally unanchored. For rural innovation scholarship, we demonstrate that the informal govern-ance arrangements rural practitioners develop to manage systemic fragmentation represent a distinct mode of socio-technical innovation.

[3] Krayter, Stephan; Kirschsieper, Dennis; Reichstein, Martin F.; Meisner, Konrad; Wissenbach, Lars; Humbert, Christophe; Lechevalier, Sebastien; Mueller, Claudia (2026)
Technology Design for Community-Based Care in Rural Contexts: National Conditions and Local Practices
In: 1st EUSSET International Conference on Innovation in Rural Regions (ICIRR), DOI: 10.48340/icirr2026_30
Schlagwörter: italg
Abstract Links

This workshop examines how innovative digital technologies can improve and reshape health, care and social services in more integrative, community-oriented, and ethically grounded ways. It focuses on how these dynamics unfold across different national welfare and care regimes and in rural areas. Framing these challenges through HCI and CSCW lenses, we emphasize socio-technical systems, participatory design, and human-centred approaches. While macro-level frameworks shape institutional conditions, care is ultimately enacted through local practices shaped by social, cultural, and infrastructural contexts. These local practices are also shaped by technological infrastructures, a perspective emphasized in CHI research on socio-technical systems and participatory care design. The workshop addresses how digital tools can foster collaboration among diverse stakeholders and how participatory design and socio-technical approaches can ensure these tools are context-sensitive and inclusive. Emphasizing interdisciplinarity, the workshop brings together researchers from CSCW, HCI, sociology, social work, healthcare, public administration, and technology development. Through collaborative discussions, participants will examine how institutional conditions affect local care provision, explore strategies for par-ticipatory design, and identify generalizable and context-specific challenges in digitalizing social services. The goal is to foster theoretical and practical insights that bridge disciplinary boundaries and inform the design of equitable, sustainable, and responsive digital infrastructures for community-based care.

[4] Syed, Hussain Abid; Beck, Dominik; Mueller, Claudia; Wulf, Volker (2026)
Designing for workplace well-being: a design case study using aromatherapy as a provocation
In: i-com, DOI: 10.1515/icom-2025-0045
Schlagwörter: digitalization; SMEs; sociotechnical; well-being; workplace
Abstract Links

This paper presents the first design iteration of a case study conducted in a pharmaceutical distribution company to investigate the sociotechnical dimensions of managing stress. Aromatherapy is employed both as a design provocation and as a well-being intervention, aiming to uncover the underlying design imperatives of workplace well-being interventions. We conceptualize the workplace as a sociotechnical infrastructure and emphasize the situated and contextual nature of work practices as central to understanding stress. The case study contributes to HCI research by (1) advancing the understanding of stress as a sociotechnical issue in organizational contexts and (2) offering insights into the design and use of aromatherapy as a non-conventional well-being intervention in the workplace, identifying broader implications and tensions for the design of such technologies.

[5] Syed, Hussain Abid; Bhattacharjee, Sourav; Krüger, Maximilian; Müller, Claudia; Wulf, Volker (2026)
“I Take Care of My Health, but During Work I Put That on the Back Burner”: Designing for Conflicts in the Workplace Health Context
In: Proc. EUSSET Conf. on Computer-Supported Cooperative Work, DOI: 10.48340/ecscw2026_115
Abstract Links

[6] Weiler, Tim; Bittenbinder, Sven; Slingerland, Geertje; Rossitto, Chiara; Müller, Claudia (2026)
The Emotional Side of Practice-Based Computing - Challenges, Impact and Extra Work
In: Proc. EUSSET Conf. on Computer-Supported Cooperative Work, DOI: 10.48340/ecscw2026_039
Abstract Links

Participatory design in sensitive contexts involves substantial invisible extra work that rarely appears in project plans or publications. At the same time, close collaboration with groups in sensitive contexts can expose researchers to significant emotional demands. While both invisible work and emotional labour have been discussed in CSCW and PD, little attention has been paid to how they intersect. In this reflection paper, we analyse four heterogeneous practice-based computing projects to examine the co-constitution of emotional labour and extra work. We thereby analyse how extra work shapes researchers’ emotional experiences and how emotional demands generate additional work. Drawing on cross-case analysis in the tradition of design case studies, we identify three recurring emotional patterns: (1) responsibility and moral obligation, (2) uncertainty, insecurity, and lack of control and (3) frustration, anger, and ethical tension. We show how these patterns are closely tied to institutional and structural conditions such as funding precarity, sustainability gaps, and organisational instability. By conceptualising emotional labour and extra work as mutually reinforcing, we contribute a more integrated understanding of participatory research practice and argue for greater visibility and recognition of researchers’ emotional work as a prerequisite for sustainable and responsible collaboration.

[7] Weiler, Tim; Osterheider, Angela; Paluch, Richard; Dunkel, Kyra Malinda; Huldtgren, Alina; Boscher, Claudia; Fischer, Florian; Gaertner, Wanda; Focken, Mareike; Großkopp, Sabrina; Klapperich, Holger; Endter, Cordula; Meyer, Sibylle; Müller, Claudia (2026)
Knowledge Infrastructuring in the Large-Scale: Sparring Partners and Reflective Spaces in Participatory Design
S. 89–102, DOI: 10.1145/3796624.3796654
Abstract Links

This paper explores how participatory reflection and knowledge sharing on the usage of Participatory Design (PD) and co-creation approaches can be enabled across distributed health-IT research consortia. Based on qualitative data from an Accompanying Research Project (ARP) in a national funding program on hybrid healthcare systems in Germany, we examine how thinking about using, attitudes towards, and research practices of PD can be supported beyond the project level – through infrastructuring practices that foster connection, reflection, and mutual learning across institutional boundaries. Rather than engaging in PD directly, the ARP operated as a sparring partner: a reflexive actor who facilitated meta-level dialogue, questioned assumptions, and created spaces for cross-project resonance. Through informal relational infrastructures the ARP extended the so-called "third space" of PD into a networked context, supporting agonistic reflection and shared methodological inquiry across diverse domains. Our findings contribute to ongoing discussions in PD about how to sustain participation under conditions of scale, fragmentation, and governance pressure. We argue that enabling participation in such contexts requires not only methodological guidance, but also new supportive roles and reflexive infrastructures that maintain the conditions for epistemic negotiation. By conceptualising the sparring partner as a novel role within PD ecosystems, this paper offers both theoretical and practical insights into how participatory reflection can be infrastructured across complex, multi-actor settings.

[8] Aal, Konstantin; Aal, Tanja; Navumau, Vasil; Unbehaun, David; Müller, Claudia; Wulf, Volker; Rüller, Sarah (2025)
Feeling Guilty Being a c(ai)borg: Navigating the Tensions Between Guilt and Empowerment in AI Use
DOI: 10.48550/arXiv.2506.00094
Schlagwörter: Computer Science - Artificial Intelligence; Computer Science - Human-Computer Interaction; Computer Science - Computers and Society
Abstract Links

This paper explores the emotional, ethical and practical dimensions of integrating Artificial Intelligence (AI) into personal and professional workflows, focusing on the concept of feeling guilty as a 'c(ai)borg' - a human augmented by AI. Inspired by Donna Haraway's Cyborg Manifesto, the study explores how AI challenges traditional notions of creativity, originality and intellectual labour. Using an autoethnographic approach, the authors reflect on their year-long experiences with AI tools, revealing a transition from initial guilt and reluctance to empowerment through skill-building and transparency. Key findings highlight the importance of basic academic skills, advanced AI literacy and honest engagement with AI results. The c(ai)borg vision advocates for a future where AI is openly embraced as a collaborative partner, fostering innovation and equity while addressing issues of access and agency. By reframing guilt as growth, the paper calls for a thoughtful and inclusive approach to AI integration.

[9] Basoeki, Gloria; Mouratidis, Marios; Mueller, Claudia (2025)
Menstrual Mindsnacks - Exploring Social Implications of a Speaking Tampon Dispenser
In: Proceedings of the 12th International Conference on Communities & Technologies (C&T 2025), DOI: 10.48340/ct2025-1018
Abstract Links

This study explores the stigma associated with menstruation and examines methods to enhance menstrual hygiene and health awareness, as well as normalization through a socio-technical system. Around half of the world population is in need of menstrual hygiene products. Although soap and paper towel dispensers are now considered standard equipment in public bathrooms all over the world, this is not the case for period products like tampons and pads. Moreover, stigmatization of menstruation largely exists during adolescence and is caused by feelings of shame, disgust, and the fear of not being taken seriously. This can often be traced back to experiences of reactions by authoritative figures and male acquaintances in the participants’ lives and often subsides with adulthood. These emotions are reinforced by a lack of open discussion on the topic, ultimately leading to a societal taboo. Following a design case study approach, a speaking tampon and pad dispenser was co-designed with affected persons and evaluated in a public restroom. The prototype provides users with educational content through audio playback whenever it is touched, delivering useful information about the duration, effects, and management of menstruation. Because the prototype is deployed in a public restroom, the interaction also opens space for social exchange. Preliminary user feedback on the prototype suggests that it has the potential to foster discussion and improve menstrual health awareness. By promoting communication and providing accessible information, this dispenser can significantly influence societal attitudes towards menstruation, especially with more vulnerable groups.

[10] Bittenbinder, Sven; Clüver, Claudius; Färber, David; Müller, Claudia (2025)
Digital Divide in the Context of Sheltered Workshops: Challenges for People with Disabilities in Transitioning to the General Labour Market
S. 527–532, DOI: 10.1145/3743049.3748555
Schlagwörter: italg
Abstract Links

The transition of people with disabilities from sheltered workshops to the general labour market is a central goal of inclusive employment policies. In the context of ongoing digitalization, the question arises as to what potential digital technologies offer for this transition – and what challenges organizations face in this process. Despite political efforts, structural barriers remain, particularly regarding the acquisition and application of digital skills. Based on qualitative interviews with managers from various institutions in a sheltered workshop, the study identifies several key challenges: Digital affinity in sheltered workshops heavily depends on individual staff members; there is a lack of central points of contact, structured training programs, and strategic concepts for digital transformation. Moreover, assistive technologies often go unused – not due to irrelevance, but because of limited awareness, time constraints, and financial limitations. The findings show that the development of digital skills is essential for enabling participation in the general labour market – both for professionals and for people with disabilities. The research highlights the need for systematic support, practical skills development, and stronger networking between workshops and companies in order to promote digital inclusion in the long term.

[11] Bittenbinder, Sven; Clüver, Claudius; Müller, Claudia (2025)
Onboarding for barrier-free cooperation at work - Safe Space for experiencing and negotiating to promote the inclusion of new employees
In: 23th European Conference on Computer-Supported Cooperative Work, DOI: 10.48340/ecscw2025_pd07
Schlagwörter: italg
Abstract Links

Onboarding for new employees with disabilities starts after assigning a job to someone with a disability which starts a process of technical support for work in the workplace through assistive technologies. In this important phase, the framework conditions for inclusion in the company can be created and expectations and a code of conduct clarified. The preliminary results from a workshop with employees with disabilities and accessibility experts presented in this article show motivational and barrier factors from the perspective of potential employees. They show a need for a Safe Space during the job onboarding process in which inclusion and working conditions for people with disabilities and their colleagues without disabilities can be negotiated and to forms of interaction defined. This text outlines the design, structure and content of such a Safe Space for experience and negotiation. The result is that this space is to be moderated by superiors, red lines clearly set and that it serves to create a common language.

[12] Bittenbinder, Sven; Clüver, Claudius; Nalbach, Padmé; Müller, Claudia (2025)
From Recruiting to Onboarding – Challenges of an Accessible Candidate Journey
S. 624–629, DOI: 10.61063/FK2025
Schlagwörter: italg; wineme
Links

[13] Bittenbinder, Sven; Weiler, Tim; Paluch, Richard; Kirschsieper, Dennis; Specovius, Oliver; Müller, Claudia (2025)
Research Buddy—From a Framework for Overcoming Language Barriers to the Development of a Qualitative Citizen Science Platform
In: Interacting with Computers, Volume: 37 No.:4, S. 300–313, DOI: 10.1093/iwc/iwae047
Schlagwörter: italg
Abstract Links

Students benefit from international study programmes in fields such as HCI. However, user-centred research in a foreign country has some challenges, especially language hurdles when going into the field and conducting ethnographic and participatory studies. A particular obstacle is added when targeting groups that do not speak English, such as in Germany, where English was not taught in schools until the 1970s. The task and challenge of the present project, ‘Research Buddy’, is to bring together young international students and older people as co-researchers in Germany. We describe the participatory development of the concept of a matching platform and its design. In focus groups with older people, university faculty and students, requirements for a collaborative research infrastructure were jointly identified and prototypically implemented. The empirical results focus on the possibilities the platform offers for qualitative citizen science in the field of age tech.

[14] Garthaus, Marcus; Hoferichter, Jannik; Behrens, Jonathan Levin; Wirth, Lena Marie; Paluch, Richard; Dorniok, Daniel; Müller, Claudia; Hülsken-Giesler, Manfred (2025)
Robotische Systeme auf dem Weg in die Praxis
In: Die Urologie, DOI: 10.1007/s00120-024-02516-y
Schlagwörter: italg
Links

[15] Ghadamighalandari, Parvin; Amirkhani, Sima; Aal, Konstantin Kosta; Müller, Claudia; Wulf, Volker (2025)
Between Connection and Control: Technology Appropriation by Older Adults in Iran
S. 188–202, DOI: 10.1145/3742800.3742833
Schlagwörter: nebula
Abstract Links

Although digital technologies offer significant benefits for older adults, including improved communication and reduced social isolation, their effective use is often shaped by broader political, educational, and economic contexts. This study explores how older adults in Iran—aged 62 to 78, with varying literacy levels—appropriate mobile phone technology in their daily lives. Through in-depth interviews, we examine both the perceived benefits and everyday challenges they face. In addition to barriers such as low literacy, unfamiliarity with digital interfaces, and physical limitations, Iranian older adults must navigate a complex landscape of state-imposed digital filtering, surveillance, and VPN-dependent access to basic platforms like WhatsApp. These socio-political constraints exacerbate dependency on family members and further marginalize users with limited literacy. The study highlights the need for culturally and politically responsive design, emphasizing user-centered solutions that account for censorship and digital control in authoritarian regimes. By understanding how older adults negotiate access and meaning in such constrained environments, this research contributes to inclusive technology design and global HCI discourse beyond Western paradigms.

[16] Krayter, Stephan; Bittenbinder, Sven; Meisner, Konrad; Reichstein, Martin F.; Wissenbach, Lars; Müller, Claudia (2025)
Invisible Work in Social Service Access: Barriers, Resources, and Consequences
In: Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work, DOI: 10.48340/ecscw2025_pd05
Schlagwörter: italg
Abstract Links

This contribution, based on an interview study with social service users, delves into the intricate process of accessing this system and the invisible work it necessitates beforehand. Addressing Knecht and Schubert's resource taxonomy, the study analyzes the interplay of personal and environmental resources, revealing how their cultivation and maintenance constitute 'invisible work'—a pivotal factor in achieving successful service access. Through 12 in-depth interviews, complemented by a written contribution, participants' initial pathways to social services were reconstructed. The interviews illustrate that informal resources and pathways frequently play a decisive role, alongside formal procedures. These informal routes vary considerably in the amount of invisible work they demand. To alleviate this hidden burden, I propose the exploration of digital platforms or centralized entry points as potential solutions. These innovations could streamline access, reduce the reliance on informal networks, and ultimately enhance equity in service provision.

[17] Krayter, Stephan; Kirschsieper, Dennis; Müller, Claudia (2025)
Beyond Implementation: Exploring Older Adults Perspectives on the Electronic Patient File (ePA) in Germany
In: Proceedings of the 10th International Conference on Infrastructures for Healthcare, DOI: 10.48340/ihc2025_pd011
Schlagwörter: italg
Abstract Links

The German Electronic Patient Record (elektronische Patientenakte – ePA) represents a key digital infrastructure in Germany’s evolving health system. While its technical development and institutional implementation have received considerable attention, the everyday practices and perspectives of patients remain largely invisible in current research and public discourses. This contribution presents an ongoing qualitative study that foregrounds patient expectations, concerns, and first experiences regarding the use of the ePA. Drawing on initial interviews, we explore how patients make sense of the ePA, navigate access, and articulate concerns around data control, utility, and trust. Our findings point to a gap between institutional logics and lived practices, raising critical questions about infrastructural (non-)use or user agency. While data collection is ongoing, first insights already highlight the importance of embedding patient perspectives into the design and evaluation of digital health infrastructures. We argue that infrastructuring efforts must extend beyond technical rollout to include patients as co-creators of meaningful, accessible, and trustworthy health systems.

[18] Lienenbrink, Simone; Behrens, Jonathan; Paluch, Richard; Müller, Claudia; Nieto Agraz, Celia; Biedermann, Heidrun; Eichelberg, Marco; Fricke, Christa; Garthaus, Marcus; Hein, Andreas; Hoferichter, Jannik; Meyer, Sibylle; Seefeldt, Dominic; Hülsken-Giesler, Manfred (2025)
READY? – Reflective dialog tool on issues relating to the use of robotic systems for nursing care
DOI: 10.1515/icom-2024-0043
Schlagwörter: italg; wineme
Links

[19] Manavi, Mehrbod; Carros, Felix; Schwaninger, Isabel; Paluch, Richard; Randall, Dave; Krueger, Maximilian; Tufan, Ilayda; Wieching, Rainer; Tolmie, Peter; Mueller, Claudia; Wulf, Volker (2025)
“Making Robots Usable”: Empowering Care Professionals to Customize Social Robots in Care
In: International Journal of Social Robotics, DOI: 10.1007/s12369-025-01238-1
Schlagwörter: italg; wineme
Abstract Links

Abstract While robotic systems in eldercare contexts continue to be a popular research topic, they are still not widely used in these settings. We argue that this is partly due to the absence of control and configuration options for end-users. This study reflects on the design of a smartphone app to tailor the use of robots to local needs. We investigated how care workers used the smartphone app to configure and control a Pepper robot to meet the individual needs of the care home’s residents. We developed and tested the app together with 23 participants from four different care facilities over two years. Ultimately, we implemented a feature allowing care workers to program the robot to meet residents’ individual needs without coding. Results indicate that the app enables care workers to provide residents with meaningful interactions with the robot. Our study shows that allowing care workers to control and develop the robot improves its perceived usefulness and overall use of the robot to both care residents and care workers.

[20] Ontika, Nazmun Nisat; Plinz-Saßmannshausen, Sheree May; Pinatti de Carvalho, Aparecido Fabiano; Hadid, Fatmeh; Müller, Claudia (2025)
Communication Matters: Technology for Information Exchange Needs in the Context of Prostate Cancer Diagnosis
In: Proc. ACM Hum.-Comput. Interact., Volume: 9 No.:7, S. CSCW387:1–CSCW387:37, DOI: 10.1145/3757568
Abstract Links

Effective communication is vital in healthcare, especially in complex areas like prostate cancer diagnosis. Although there has been much research on communication among different stakeholders in healthcare, there is still a visible gap in addressing the different information exchange needs of doctors and patients, and how these can impact their communication during prostate cancer diagnosis. This paper explores these challenges from both patients' and doctors' - more specifically, radiologists' - perspectives. Through contextual inquiries and interviews with experienced radiologists, who play a key role in diagnosis, and patients with prostate cancer, we have gained valuable insights into current communication practices associated with the context and explored the potential of technology to support them. Our findings highlight the challenges faced by both stakeholders during diagnosis and their needs and preferences for improved communication. Based on those findings, we propose design implications for computer technologies to enhance communication among stakeholders, ultimately improving collaboration, efficiency, and patient outcomes in prostate cancer care.

[21] Paluch, Richard; Carros, Felix; Volkova, Galina; Obaid, Mohammad; Müller, Claudia (2025)
Editorial: Creative approaches to appropriation and design: novel robotic systems for heterogeneous contexts
In: Frontiers in Robotics and AI, DOI: 10.3389/frobt.2024.1531132
Schlagwörter: italg; appropriation; socio-informatics; care; human-robot interaction; humor; nursing; participatory design (PD); social robot
Abstract Links

The discourse on robotic systems in care is shifting. While the debates have focused on the varying degrees of use of robotic systems in care, and whether or how the work of carers can be substituted by robots (Dalton-Brown, 2020), the focus is now on the practical implementation of robotic systems in care (Mahmoudi Asl et al., 2022). Concerns among carers about job losses due to replacement have diminished, while the demographic trends in Europe contributing to the shortage of staff and the growing number of people expected to need care have been highlighted (The Impact of Demographic Change in Europe - European Commission, 2023). In the future, the focus will be more on how to establish adequate human-technology interaction in the care sector and on the appropriation of technology by care staff and other stakeholders from a human-centered perspective (Paluch et al. 2022). Appropriation is a process in which technical artifacts are used and integrated into users’ specific contexts and practices, adapting them to their needs and reinterpreting their purpose beyond the original design intentions. In addition, appropriation is a creative and dynamic process that is mediated by context and emerges in collaboration with others. The objective is not to dictate technological solutions but to engage users that are actively using the technology, with the aim of facilitating mutual learning about how users adapt to technology and shaping its design to be meaningful and relevant to their needs. The focus is on long-term use and the creative and playful appropriation of technologies. Thus, this process is about working democratically to explore how the technologies best fit the context. This should create anchor points in people's lives that enable meaningful appropriation (Stevens & Pipek, 2018).With regard to robots for care settings, a socio-informatics perspective is particularly interesting, as it provides sensitizing concepts that enable the investigation of such questions in different practical contexts (Stevens et al., 2018). However, there is still a need to clarify the practicalities of using robots and how people in different care settings can appropriate them long-term (Carros et al., 2022; Paluch & Müller, 2022; Paluch et al. 2024). This question has been explored in several research projects, the findings of which are presented in this special issue. It became evident that a focus was placed on emotions in a multitude of research dimensions. Additionally, it was established that the entertainment value of a robot and its capacity to respond to humor are significant aspects (Oliveira et al., 2021). Interaction with robots can be challenging due to their potential unfamiliarity. In care settings, it can be helpful that robotic systems are developed with a participatory design element and that the robots are adapted to the specific local needs (Carros et al., 2020; Carros et al., 2023). If caregivers and care recipients are taken seriously in the development process, robotic systems can be designed that are used creatively to assist and enhance the wellbeing of those in need of care. Only then, we believe, an appropriation of the robotic systems is possible, which would otherwise be constrained by rigid usage requirements.Overall, we selected five papers for this special issue that take into account the multidisciplinary needs of developing such robotic systems and that observed the appropriation from the users of their devices:The article by Graf et al. entitled 'Distributed agency in HRI - an exploratory study of a narrative robot design' presents a plant watering robot. The study investigated how the robot's agency is experienced in different contexts, how this affects the attribution of the robot's behavior, and whether it increases the enjoyment of users. Appropriation processes were observed in situ, and particular attention was paid to people's reactions. The examples relate to a university campus, focusing on younger users, and a nursing home where people with dementia are cared for.The article 'What helps, what hinders? - Focus group findings on barriers and facilitators for mobile service robot use in a psychosocial group therapy for people with dementia' by Wasic et al. discusses the use of robotic systems to support therapists in dementia therapy. An important aspect is the promotion of appropriation processes to support the use of robots. As part of the study, four focus groups were conducted over a period of two years to accompany the use of the Scitos G5 robot. The focus groups generated suggestions for the use of the robot, which were then evaluated and assessed in a therapy session. Ethical issues were also discussed. A total of 13 applications were implemented in this way, which proved to be helpful for the therapeutic work. In addition to time, financial resources, or the certainty of expectations when using the robot, humor was also mentioned, especially with regard to ethical aspects. Jokes and humor are beneficial for human-robot interaction in therapy. In their article ‘HoLLiECares – Development of a multi-functional robot for professional care’, Schneider et al. refer to a robot called HoLLiE that is used in two hospitals. Six of its functions are examined (1. pushing wheelchairs; 2. escorting patients to examination rooms; 3. body movement instructions; 4. documenting wounds; 5. storing medication, and 6. handling limp objects). In this context, the perspectives of carers and patients were included to assess the acquisition of the functions. By considering individual functionalities, it is easier to decide how to scale the use of robots appropriately. It becomes clearer when interaction with a carer is required and when robots can be used. The analysis covers a range of possible applications along a continuum from human interaction to robot-assisted support. In their article 'Nature redux: interrogating biomorphism and soft robot aesthetics through generative AI', Christiansen et al. discuss the potential of generative AI. One focus is on the AI software used for image generation. Here, biologically inspired ideas for soft robotics are examined. One example is biomorphic aspects, which are said to have an optimizing effect on human-robot interaction. The inclusion of AI image generation techniques allows different stakeholders to participate in the design process, including those without design expertise. This can contribute to a democratization of robotic design and at the same time promote the reflection of different cultural views on the biomorphic aesthetics of robotic systems. This work is dedicated to the investigation of the limits and possibilities of AI image generation for creative processes in robot design. Furthermore, the results are analyzed in terms of how the design of soft robots can be mediated. This knowledge can be used for the participatory design of robotic systems.Finally, in the article by Ushijima et al. ‘Predicting humor effectiveness of robots for human line cutting’, the authors discuss a security robot that prevents people from queue-jumping. The idea is that by telling jokes, the robot will react in such a way that people behave according to expectations and follow the rules. The authors began by creating a data set and developing a predictor of the effectiveness of humorous statements. They then simulated 13,000 situations in which people cut in line and collected 500 phrases via crowdsourcing that could be described as humorous. The most humorous phrases related to queue-jumping were systematically identified and compared with non-humorous phrases in video experiments. The video experiments simulated the situation to record viewers' reactions. The humorous phrases proved to be more effective than the non-humorous phrases in preventing rule-breaking.In conclusion, there is a strong case for looking closely at appropriation processes, namely what happens when a robotic system is put into practice and what can be learned from this. An ethnographic appropriation perspective offers the development team as well as caregivers and care recipients an additional perspective. The selected contributions focus on the possibilities that complex robotic systems open up for care, emphasizing aspects such as humor and democratization. From a praxeological standpoint, it is crucial to examine how these aspects manifest themselves in the respective situations and to draw conclusions regarding the design process. In the cases presented here, this applies both to the technical features of a robot and to how the different perspectives of the stakeholders can be integrated for collaboration.

[22] Paluch, Richard; Weiler, Tim; Eichelberg, Marco; Hein, Andreas; Huldtgren, Alina; Hülsken-Giesler, Manfred; Meyer, Sibylle; Müller, Claudia (2025)
AI and robotic systems in healthcare
In: i-com, DOI: 10.1515/icom-2025-0010
Schlagwörter: italg; wineme
Links

[23] Paluch, Richard; Weiler, Tim; Nieder, Aaron; Fricke, Christa; Meyer, Sibylle; Randall, David; Müller, Claudia (2025)
Facilitating Interdisciplinary Collaboration in Large-Scale Research Networks: Tackling Uncertainties in Knowledge Building and the Designing of Robotic Systems in Healthcare
In: Interacting with Computers, Volume: 37 No.:4, S. 338-361, DOI: 10.1093/iwc/iwae051
Schlagwörter: italg
Abstract Links

Robots used for care purposes have been the subject of considerable research effort, often interdisciplinary. However, our work has shown that there are frequently difficulties in working together to produce interdisciplinary knowledge on human–robot and human–computer interaction. We describe an initiative to enable participants within and across research projects to improve collaboration. Mandated by the funding body, we developed the Research Practice Workshop tool to bring together 10 projects and more than 100 people from science, technology and healthcare in a large-scale funding stream. Our tool creates space for interdisciplinary participation, despite its top-down project structure. We present data from seven Research Practice Workshops that illustrate how knowledge sharing worked and what challenges we faced in accordance with our iterative and participatory approach. The aim is to show how networks of practice transfer knowledge, facilitate interdisciplinary cooperation and create imaginaries of robotics for care. The Research Practice Workshops are a valuable tool for creating shared visions and practical implementations with all stakeholders in a democratic process. This demonstrates how design knowledge can become relevant in interdisciplinary collaboration and how Research Practice Workshops can support large scale research networks. Ultimately, our paper contributes both to best practices in heterodox scientific project management and to an understanding of how disciplinary perspectives mediate research.

[24] Renardias, Julia; Carros, Felix; Randall, Dave; Müller, Claudia; Wulf, Volker (2025)
Towards a 4-Day Week in Hospital Care: Exploring Staff Perspectives and the Role of Technology in a Local German Hospital
S. 278–291, DOI: 10.1145/3742800.3742832
Schlagwörter: italg
Abstract Links

The healthcare sector faces growing challenges in ensuring staff satisfaction and retention while maintaining high standards of patient care. One proposed solution is the introduction of a four-day workweek (4DW). This preliminary study investigates the organizational, technological, and experiential conditions under which a 4DW could be accepted and implemented in a hospital setting. The study was conducted in a semi-rural German hospital and is based on a participatory health research approach. Data were collected through observations, informal conversations, and semi-structured interviews with medical and nursing staff. Particular attention was given to workflow inefficiencies, hierarchical communication barriers, and the role of digitalization in relieving administrative workload. The findings indicate that a 4DW has the potential to improve job satisfaction and staff retention. However, successful implementation depends on structural readiness, participatory decision-making, and technological support. Digital tools, such as process automation and electronic documentation, can contribute to workflow optimization, but their effectiveness is shaped by organizational culture and employee acceptance.

[25] Rutz, Philipp; Kotthaus, Christoph; Pinatti de Carvalho, Aparecido Fabiano; Randall, Dave; Mueller, Claudia; Milschin, Nadja (2025)
Blended Workshops: A Flexible Approach for Practice-centred Design in German Small and Medium-sized Enterprises
In: Proc. ACM Hum.-Comput. Interact., Volume: 9 No.:7, S. CSCW380:1–CSCW380:25, DOI: 10.1145/3757561
Abstract Links

Within practice-centred computing, working with people to understand and come up with solutions that can support them with their practices is core. This involves using a range of empirical and design methods for understanding the context, elaborating design implications, and devising and evaluating artefacts, both in terms of their usability and the appropriation opportunities that they can offer. When evaluating prototypes in small and medium-sized enterprises (SMEs) we, as researchers, have more than once over a long period of time seen that participants have little time to engage in systematic approaches to co-design. Our experience shows that very often users cannot take part in activities that take longer than two hours, despite their willingness to do so. This suggests that we are in urgent need of more flexible approaches. In this paper we propose the concept of blended workshops as an approach to work with SME workers for the design of digital technologies to support their practices. This approach entails both synchronous and asynchronous activities, focusing on the elaboration of both physical and digital artefacts, which evolves over a longer period of time towards useful socio-technical solutions which can be easily appropriated at the workplace. The asynchronous elements are designed to allow participants to investigate and reflect in their own time and can can be key for stronger and flexible user participation in practice-centred design.

[26] Rutz, Philipp; Kotthaus, Christoph; Pinatti de Carvalho, Aparecido Fabiano; Randall, Dave; Müller, Claudia; Milschin, Nadja (2025)
Blended Workshops: A Flexible Approach for Practice-centred Design in German Small and Medium-sized Enterprises
In: Proc. ACM Hum.-Comput. Interact., Volume: 9 No.:7, S. CSCW380:1–CSCW380:25, DOI: 10.1145/3757561
Abstract Links

[27] Syed, Hussain Abid; Bhattacharjee, Sourav; Adil, Zunera; Ulya Seerat, Syeda; Yousfani, Na-Jeeullah; Kumar, Ayar; Craemer, Thomas; Mueller, Claudia; Wulf, Volker (2025)
Personalization by Design: A Case Study on CardaFit’s Appropriation in Workplace Settings
In: Proceedings of the 12th International Conference on Communities & Technologies (C&T 2025), DOI: 10.48340/ct2025-1034
Abstract Links

This paper presents an appropriation study of CardaFit, a cross-platform mobile application designed to mitigate the negative health effects of prolonged sitting among desk workers. The app promotes micro-interventions through brief, repeated health reminders that encourage hydration, movement, physical activity, and regular breaks during work hours. CardaFit integrates practice-centered design with personalized notifications, gamification elements, and meal recommendations. The system emphasizes tailorability, user control, and motivational feedback mechanisms, while incorporating context-sensitive nudging to support behavioral change. This demo contributes to the understanding of design principles and features grounded in user feedback, enhancing both relevance and usability, and paving the way for AI-driven personalization, user autonomy, and privacy-aware interactions. Through a longitudinal study, we demonstrate the viability of CardaFit as a realistic and accessible solution for fostering sustainable wellness behaviors in technology-mediated work environments.

[28] Veisi, Omid; Bahrami, Sasan; Englert, Roman; Müller, Claudia (2025)
AI Ethics and Social Norms: Exploring ChatGPT's Capabilities From What to How
In: Proc. ACM Hum.-Comput. Interact., Volume: 9 No.:7, S. CSCW216:1–CSCW216:34, DOI: 10.1145/3757397
Abstract Links

Using LLMs in healthcare, Computer-Supported Cooperative Work, and Social Computing requires the examination of ethical and social norms to ensure safe incorporation into human life. We conducted a mixed-method study, including an online survey with 111 participants and an interview study with 38 experts, to investigate the AI ethics and social norms in ChatGPT as an everyday life tool. This study aims to evaluate whether ChatGPT in an empirical context operates following ethics and social norms, which is critical for understanding actions in industrial and academic research and achieving machine ethics. The findings of this study provide initial insights into six important aspects of AI ethics, including bias, trustworthiness, security, toxicology, social norms, and ethical data. Significant obstacles related to transparency and bias in unsupervised data collection methods are identified as ChatGPT's ethical concerns.

[29] Weiler, Tim; Paluch, Richard; Kirschsieper, Dennis; Procter, Rob; Ortega Roman, Deysi Helen; Syed, Hussain Abid; Tellioglu, Hilda; Hochwarter, Stefan; Lichtenegger, Katharina; Müller, Claudia (2025)
Negotiating Extra Work: A Reflection on Participatory Research Practices in Healthcare
In: Proceedings of the 23rd EUSSET Conference on Computer Supported Cooperative Work, DOI: 10.48340/ecscw2025_cp02
Schlagwörter: italg
Abstract Links

This reflection paper examines the often overlooked extra work required to conduct and sustain participatory research in healthcare contexts. Scientific projects require forward planning, methodological flexibility and institutional recognition of the additional effort required to enable sustainable participatory research. Drawing on three healthcare-related case studies, we analyse the tensions between formal project objectives and the realities of conducting research in complex, situated environments. Extra work manifests at multiple levels: (1) within the project scope, (2) at the boundary of the project scope, (3) before the project scope, (4) after the project scope, and (5) outside the project scope. While extra work can serve as a driver of innovation and long-term sustainability, it also creates a fundamental tension for researchers who must balance these emerging demands with project goals, institutional frameworks, and personal capacities. Building on existing concepts from CSCW - such as invisible work and articulation work - we systematically apply and extend these perspectives to the domain of technology development in healthcare. By identifying cross-cutting issues in the case studies, such as stakeholder acquisition and co-benefitting, we refine conceptual understandings of infrastructuring, articulation work and situatedness in participatory research. In doing so, we contribute to grounded design and design case study approaches and reflect on the methodological and practical implications of navigating the inherent tensions of adaptive, long-term engagement in healthcare cooperation.

[30] Bittenbinder, Sven; Müller, Claudia (2024)
Supporting developers in developing accessible digital artefacts – Challenges in implementing a sustainable workflow in developers’ work practices
In: 70. Arbeitswissenschaftlicher Kongress
Schlagwörter: italg
Abstract Links

Digital accessibility is an important lever for the equal participation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.

[31] Bittenbinder, Sven; Müller, Claudia; Effert, Jana-Sophie; Schwarz, Thorsten; Zimmermann, Gottfried; David, Nadia; Mörike, Frauke (2024)
Collaborative editing of documents by differently abled users - Sustainable solutions for practice
In: Mensch und Computer 2024 - Workshopband, S. 10.18420/muc2024, DOI: https://doi.org/10.18420/muc2024-mci-ws10-116
Schlagwörter: italg
Abstract Links

In working and learning settings, collaborative work on shared documents, synchronously and asynchronously, is common and even necessary. Supporting tools are currently based on web applications such as GoogleDocs, Microsoft Word or Overleaf. These tools offer special functions to make collaborative editing of documents effective and efficient, but not for all user groups. There are already studies that examine such tools technically for their accessibility, but few studies examine the process of collaborative working on documents by people with and without disabilities, the real-world challenges and established practices. The question requires a socio-technical perspective to consider the impact on all stakeholders and to create sustainable solutions for accessible collaboration. The aim of this workshop is to shed light on this perspective from various angles, to discuss it and to provide new impetus for future developments in this area.

[32] Bittenbinder, Sven; Müller, Claudia; Reichstein, Martin Frederik; Rohrmann, Albrecht; Schädler, Johannes; Struzek, David; Wissenbach, Lars (2024)
Everything, everywhere? Dealing with complex support needs in rural-industrialised areas in western Germany
In: Journal of Intellectual Disability Research, Volume: 68 No.:7, S. 861, DOI: 10.1111/jir.13166
Schlagwörter: italg
Links

[33] Delong Du; Paluch, Richard; Stevens, Gunnar; Müller, Claudia (2024)
Exploring patient trust in clinical advice from AI-driven LLMs like ChatGPT for self-diagnosis
DOI: 10.13140/RG.2.2.10788.04486
Schlagwörter: italg
Links

[34] Garthaus, Marcus; Hoferichter, Jannik; Behrens, Jonathan Levin; Wirth, Lena Marie; Paluch, Richard; Dorniok, Daniel; Müller, Claudia; Hülsken-Giesler, Manfred (2024)
Robotische Systeme auf dem Weg in die Praxis
In: Pflegezeitschrift, Issue:9/2024 No.: 9/2024, S. 56-59, DOI: 10.1007/s41906-024-2665-1
Schlagwörter: italg
Abstract Links

[35] Hülsken-Giesler, Manfred; Lienenbrink, Simone; Behrens, Jonathan; Biedermann, Heidrun; Eichelberg, Marco; Fricke, Christa; Garthaus, Marcus; Helten, Svenja; Meyer, Sibylle; Müller, Claudia; Paluch, Richard; Seefeldt, Dominic; Stachura, Elisabeth (2024)
Moderationshandbuch zum Bewertungsinstrument „READY?“: – Reflexives Dialoginstrument zu Fragen des Einsatzes robotischer Systeme für die Pflege
Schlagwörter: italg; winemeAbstract Links

[36] Jagoda, Franziska Anushi; Hirt, Julian; Mueller, Claudia; Halek, Margareta (2024)
Involvement of family caregivers in dementia care research: a scoping review protocol
In: Systematic Reviews, Volume: 13 No.:1, S. 277, DOI: 10.1186/s13643-024-02696-w
Schlagwörter: italg
Abstract Links

Background Family caregivers of people with dementia are a distinct group due to the particularly stressful and time-intensive care situation at home. Despite these challenges, involving them in research is crucial to better understand and address their specific needs. However, little evidence exists regarding a tailored approach for researchers for this group considering their situation at home. Methods A scoping review will be conducted following the Joanna Briggs Institute methodological guidance, including the databases MEDLINE (PubMed), CINAHL, Scopus (Elsevier), and PsycINFO (EBSCO). The review will include family caregivers of people with dementia, regardless of age, gender, or ethnicity, who have been actively involved in research throughout the research process. Moreover, sources of evidence from any country in both English and German are eligible for inclusion. Sources will be screened by two independent reviewers. Results will be extracted using a tailored charting tool and presented in the final report according to the research questions and objectives. Discussion Developing a tailored approach to involve family caregivers of people with dementia in research and development has profound importance to both the scientific community and the target group itself. Systematic review registration Open Science Framework https://doi.org/10.17605/OSF.IO/PMZYV.

[37] Kirschsieper, Dennis; Aal, Tanja; Müller, Claudia (2024)
Idea Development, Decision-Making and Power Imbalances in Co-Creating Web Platforms for Building and Supporting Caring Communities
In: Practices of Participation and Co-Creation in CSCW Healthcare Research, S. 20-27
Schlagwörter: italg
Links

[38] Koch, Michael; Müller, Claudia; Boll, Susanne; Wulf, Volker; Schmidt, Albrecht (2024)
i-com: People and practices must be at the center of IT research and development in a digitized world
Links

[39] Koch, Michael; Müller, Claudia; Boll, Susanne; Wulf, Volker; Schmidt, Albrecht (2024)
People and practices must be at the center of IT research and development in a digitized world: Human-computer interaction and the practice of building interactive systems – what is still going wrong?
In: i-com, DOI: 10.1515/icom-2024-0061
Abstract Links

[40] Müller, Claudia; Kollewe, Carolin (2024)
Soziotechnische Innovationen und Partizipation
In: Zeitschrift für Gerontologie und Geriatrie, DOI: 10.1007/s00391-023-02276-y
Schlagwörter: italg
Links

[41] Senden, Lisa; Maier, Andrea; Laurentius, Thea; Frick, Lutz; Moradbakhti, Laura; Grohs, Laura; Müller, Claudia; Paluch, Richard; Struzek, David; Neuner, Irene; Veselinovic, Tanja (2024)
TeleDiag@smart: Usability of a digital, voice-controlled tool for continuous, contactless symptom recording in Long-COVID
In: 53rd DGPs Congress / 15th ÖGP Conference, S. 20
Schlagwörter: italg
Links

[42] Stegner, Laura; Paluch, Richard; Hsu, Long-Jing; Collins, Sawyer; Hu, Yaxin; Greuèl, Marius; Kodate, Naonori; Müller, Claudia; Mutlu, Bilge; Šabanović, Selma (2024)
RoboCare Design Workshop: Understanding, Translating, Operationalizing, and Scaling Up Design Knowledge Regarding Robotic Systems for Care Assistance
S. 421–423, DOI: 10.1145/3656156.3658395
Schlagwörter: italg
Abstract Links

Robots and other autonomous agents are well-positioned in the research discourse to support the care of people with challenges such as physical and/or cognitive disabilities. However, designing these robots can be complex as it involves considering a wide range of factors (e.g., individual needs, physical environment, technology capabilities, digital literacy), stakeholders (e.g., care recipients, formal and informal caregivers, technology developers), and contexts (e.g., hospitals, nursing homes, outpatient care facilities, private homes). The challenges are in gaining design insights for this unique use case and translating this knowledge into actionable, generalizable guidelines for other designers. This one-day workshop seeks to bring together researchers with diverse expertise and experience across academia, healthcare, and industry, spanning perspectives from multiple disciplines, including design, robotics, and human-computer interaction, with the primary goal being a consensus on best practices for generating and operationalizing design knowledge for robotic systems for care settings.

[43] Struzek, David; Paluch, Richard; Müller, Claudia (2024)
Interdisciplinary Design for Telemedical Diagnostic Systems: Exchange processes of initial stakeholder feedback in a Long COVID project
In: Mensch und Computer 2024 - Workshopband, S. 10.18420/muc2024
Schlagwörter: italg
Abstract Links

Developing telehealth systems to address global health challenges is becoming increasingly rapid. This can lead to increased complexity, especially in interdisciplinary research projects between industry, medicine and socio-informatics. Especially when partners do not share a disciplinary language or perspective. In this position paper we would like to reflect on the negotiation and development process of an adapted method to gather first practical experiences for the implementation of functionalities of a speech-based diagnostic system to support people with Long COVID symptoms and the associated challenges and influences with the project partners. We want to show that for the design of hybrid healthcare systems it is important, that an understanding between disciplines and approaches should be achieved.

[44] Weiler, Tim; Farshchian, Babak; Bhattacharjee, Sourav; Müller, Claudia; Hochwarter, Stefan (2024)
Practices of Participation and Co-Creation in Healthcare: Lessons Learned and Advancements of Established Methodologies
In: Proceedings of 22nd European Conference on Computer-Supported Cooperative Work, S. 10.48340/ecscw2024_ws05
Schlagwörter: italg
Abstract Links

Participatory research in the health sector is fraught with obstacles. In particular, choosing appropriate methods to involve the heterogeneous stakeholders in the health system can be difficult. Not only are time constraints and hierarchies between professional (and non-professional) healthcare actors a challenge, but also dealing with patients who may have different physical and psychological limitations. Accordingly, not all qualitative methods are applicable to all stakeholder groups. Limitations such as speech or visual impairments can make it difficult to participate in focus groups or design workshops. In this workshop we will discuss experiences with participatory methods in the health sector and explore how established methods can be made more inclusive so that they can be adapted to a wide range of stakeholders.

[45] Weiler, Tim; Müller, Claudia; Struzek, David; Huldtgren, Alina; Klapperich, Holger; Grosskopp, Sabrina; Fischer, Florian; Osterheider, Angela; Gaertner, Wanda (2024)
2nd International Workshop on Co-Creation of Hybrid Interactive Systems for Healthcare
In: Mensch und Computer 2024 - Workshopband, S. 10.18420/muc2024
Schlagwörter: italg
Abstract Links

Recent advancements in data science and AI-driven healthcare technologies are bringing up novel opportunities for innovations, such as personalized medicine, self-diagnostic tools for everyday use, or hybrid healthcare models. However, the development of these technologies often overlooks the perspectives of patients and their families and socio-cultural surroundings, posing significant social, technological, and ethical challenges related to data bias, empowerment or surveillance, respectively. Bringing together interdisciplinary, interprofessional, and intersectoral collaboration in a systematic way seems to be a crucial element for adressing these issues and ensuring the meaningful integration of sensitive data and AI technologies into patient-centred healthcare arrangements. In this workshop, researchers and practitioners from diverse related disciplines, including HCI, AI, social and cultural sciences, healthcare, gerontology, etc., are invited to share their case studies on innovative health technologies and medical AI. Drawing from contextual best practices, as well as challenges and failures, the workshop organizers aim to collectively devise a systematic approach for co-designing and implementing telemedical innovations in real-world healthcare settings.

[46] Aal, Tanja; Aal, Konstantin; Perunneparampil, Sonia; Wulf, Volker; Müller, Claudia (2023)
SpeakOut–A digital platform for orientation and self-help for personal and social problems of students at university
Links

[47] Aal, Tanja; Aal, Konstantin; Perunneparampil, Sonia; Wulf, Volker; Müller, Claudia (2023)
SpeakOut – A digital platform for orientation and self- help for personal and social problems of students at university
In: Infrahealth 2023 - Proceedings of the 9th International Conference on Infrastructures in Healthcare 2023, DOI: 10.48340/ihc2023_p002
Abstract Links

[48] Aal, Tanja; Kirschsieper, Dennis; Hasan, Md Rashidul; Müller, Claudia (2023)
Media Use of Older Adults in Bangladesh: Religion, Perceived Sinfulness and the Taming of Media
In: Digital Culture & Society, Volume: 9 No.:1, S. 153-176, DOI: 10.14361/dcs-2023-0108
Schlagwörter: italg
Links

[49] Aal, Tanja; Ruhl, Andrea; Kohler, Erich; Choudhary, Apurva; Bhandari, Pragya; Devbhankar, Namrata; Egli, Silvia; Shkumbin, Gashi; Kaspar, Heidi; Spittel, Madlen; Kirschsieper, Dennis; Müller, Claudia (2023)
CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help
In: MuC '23: Mensch und Computer 2023, S. 318-324, DOI: 10.1145/3603555.3608578
Schlagwörter: italg
Links

[50] Bittenbinder, Sven; Müller, Claudia (2023)
Responsibilities for accessibility in companies - Who does it?
In: P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V., DOI: 10.18420/MUC2023-MCI-WS07-518
Schlagwörter: italg
Abstract Links

[51] Bittenbinder, Sven; Müller, Claudia; Tuncer, Zeynep (2023)
European Accessibility Act - Practice-based approaches to meeting accessibility requirements
In: P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V., DOI: 10.18420/MUC2023-MCI-WS07-109
Schlagwörter: italg; Accessibility; Disability Studies; Human-Computer-Interaction; Inklusion
Abstract Links

The European Accessibility Act (EAA) sets accessibility requirements for a wide range of products and services provided by public bodies and private companies, the implementation of which in Germany is defined by the Barrierefreiheitsstärkungsgesetz (BFSG). Despite numerous approaches to make information and communication technologies (ICT) accessible, non-accessible software solutions still exist due to a lack of technical knowledge, resources and motivation. The workshop aims to discuss practical approaches and perspectives using HCI methods to support all stakeholders involved in the development of accessible ICT solutions, including end-users, decision-makers, designers, developers, quality assurance and companies as a whole. The prioritisation of accessibility needs to be rethought in the short term in order to meet the requirements of the BFSG (and thus the EAA). In particular, the individual needs and social contexts of socio-technical systems must be taken into account. The aim of the workshop is to gather and discuss different perspectives, opinions and approaches in an interdisciplinary combination of researchers, practitioners and directly and indirectly affected groups of people.

[52] Deryagina, Kristina; Müller, Claudia; Jesus, Larissa (2023)
Design of a grocery shopping navigation support system for visually impaired individuals
DOI: 10.18420/MUC2023-MCI-WS07-514
Schlagwörter: italg
Abstract Links

[53] Du, Delong; Amirhajlou, Sara Gilda; Gyabaah, Akwasi; Paluch, Richard; Müller, Claudia (2023)
Mediating Personal Relationships with Robotic Pets for Fostering Human-Human Interaction of Older Adults
DOI: 10.48340/IHC2023_P003
Abstract Links

[54] Huldtgren, Alina; Klapperich, Holger; Weiler, Tim; Struzek, David; Malmborg, Lone; Rouncefield, Mark; Fischer, Gerhard; Müller, Claudia (2023)
First International Workshop on Co-Creation of Hybrid Interactive Systems for Healthcare
DOI: 10.18420/MUC2023-MCI-WS06-108
Schlagwörter: Co-Creation; artificial intelligence; Participatory design; data science; healthcare
Abstract Links

The value of hybrid approaches in healthcare has become apparent, in particular, during the recent Covid-19 pandemic, but remains important post-covid, as hybrid modes of operation can mitigate other issues, e.g. remote healthcare delivery, or sustainable healthcare. The advancement of data science and artificial intelligence enables these hybrid modes of healthcare, but also calls for integrated co-creative design approaches that bring together experts in AI, Socio-Informatics, UX and Ethics as well as citizens and practitioners. Despite a long-standing tradition of participatory approaches within HCI, an analysis of the literature shows that a deeper analysis of the practice of inter- and transdisciplinary participatory research in the healthcare field is missing. Furthermore, the aforementioned technological advancements bring new social, technical and ethical issues to the fore, among others questions of data bias, and empowerment of stakeholders. In this workshop we invite researchers and practitioners from diverse backgrounds to share their experiences and (design) case studies in co-creation of hybrid health systems and learn from contextualized best practices and failures. Through building on these experiences and cases and taking inspiration from praxeological research, we would like to collaborate towards a systematic approach for reflection in co-creation of hybrid healthcare systems.

[55] Kaspar, Heidi; Kirschsieper, Dennis; Müller, Claudia; Gashi, Shkumbin (2023)
Co-producing knowledge: Reflections from a community-based participatory research project on caring communities to strengthen ageing in place
In: Routledge International Handbook of Participatory Approaches in Ageing Research
Schlagwörter: italg
Abstract Links

A key claim of participatory approaches from all theoretical and disciplinary provenances is the goal to build equal research partnerships of scholars and citizens and/or professionals to co-create knowledge that benefits communities or social groups. Valuing and integrating diverse sets of knowledge such as experiences from everyday life and professional practice, contextual, relational, and conceptual knowledge is commonly stated as requisite. However, few accounts exist that provide reflections let alone guidance on the complex doing of co-producing knowledge. The chapter contributes to the development of participatory approaches in ageing research by providing insights from a community-based participatory research project initiating caring communities as a social and health initiative to support ageing in place in Switzerland. We reflect on a three-year research partnership between academics from two universities and residents, professionals, and political leaders in one of the project’s pilot municipalities. We explore which different sets of knowledge emerge in moments of cooperation and how they interact. We identify two forms of interaction between sets of knowledge: (1) working in parallel on clearly assigned tasks and (2) getting into each other to create novel solutions. Participatory research is well positioned to create momentum for a move from mode 1 to mode 2 production of knowledge with inspiration and information flowing in both ways between science and society.

[56] Mueller, Claudia; Maedche, Alexander; Schwabe, Gerhard; Ackerman, Mark; Wulf, Volker (2023)
Home Office: Working from a Private Place
In: Business & Information Systems Engineering, Volume: 65 No.:3, S. 233-234, DOI: 10.1007/s12599-023-00797-9
Links

[57] Müller, Claudia; Schorch, Marén; Struzek, David (2023)
Mutually Designing Domestic IT Applications with Older Adults
In: Varieties of Cooperation: Mutually Making the Conditions of Mutual Making, S. 203-223, DOI: 10.1007/978-3-658-39037-2_10
Schlagwörter: italg
Abstract Links

Participatory design is a widely used approach in technology development. Participation and active involvement of target groups help understand socio-cultural contexts and build bridges between the imaginary worlds of designers and future users. Especially if the worlds of imagination are very different, means are needed to open up shared creative spaces. When working with co-researchers who have little experience with technology, it is crucial to find methods that provide them with a joyful and meaningful path to technological topics. The question of motivation, digital literacy and the creation of supportive learning spaces are particularly important. In this paper, we elaborate the concepts of “Empirically-based Participatory Design Workshops” (EbPDW) and “Technology Probes” as means to illustrate the cooperative processes of mutually developing joint constructions of imaginations of actual and future IT usage between IT researchers and older project participants.

[58] Osterheider, Angela; Klapperich, Holger; Stein, Elisabeth; Weiler, Tim; Endter, Cordula; Huldtgren, Alina; Müller, Claudia (2023)
Conceptualization of the Understanding of Participation and Co-Creation in Interdisciplinary Research Groups developing Digital Health Technology: An Exploratory Study: Conceptualization of the Understanding of Participation and Co-Creation
S. 534–538, DOI: 10.1145/3603555.3608572
Schlagwörter: italg; wineme; Co-Creation; Digital Health; Interview; Participation; Qualitative Content Analysis
Abstract Links

The healthcare sector's digital transformation necessitates the involvement of stakeholders through participation and co-creation processes. This study aims to investigate the understanding and implementation of participation and co-creation in the development of hybrid interaction technologies in healthcare. Eight interdisciplinary research projects were examined through semi-structured group interviews with 49 participants from academia, industry, and the application field. The interviews focused on participants' perspectives on project goals, user groups, access to the field, methods of participation and co-creation, and user motivation. The results highlight the diverse understandings of participation and co-creation, with some perceiving them as research-driven and others as already embedded in user-centered design. The projects emphasized user needs but often excluded stakeholders from collaborative decision-making. Challenges in achieving continuous involvement and co-decision were acknowledged. The findings underscore the need for reflexive practice and evaluation of participation and co-creation throughout the development process, as well as further research on participation across projects. By addressing these challenges and embracing participatory approaches, digital health applications can better address ethical concerns, build trust, and increase acceptance and adoption in the healthcare sector.

[59] Paluch, Richard; Aal, Tanja; Cerna, Katerina; Randall, Dave; Müller, Claudia (2023)
Heteromated Decision-Making: Integrating Socially Assistive Robots in Care Relationships
DOI: 10.48550/arXiv.2304.10116
Schlagwörter: italg; Computer Science - Human-Computer Interaction; Computer Science - Robotics
Abstract Links

Technological development continues to advance, with consequences for the use of robots in health care. For this reason, this workshop contribution aims at consideration of how socially assistive robots can be integrated into care and what tasks they can take on. This also touches on the degree of autonomy of these robots and the balance of decision support and decision making in different situations. We want to show that decision making by robots is mediated by the balance between autonomy and safety. Our results are based on Design Fiction and Zine-Making workshops we conducted with scientific experts. Ultimately, we show that robots' actions take place in social groups. A robot does not typically decide alone, but its decision-making is embedded in group processes. The concept of heteromation, which describes the interconnection of human and machine actions, offers fruitful possibilities for exploring how robots can be integrated into caring relationships.

[60] Paluch, Richard; Cerna, Katerina; Kirschsieper, Dennis; Müller, Claudia (2023)
Practices of Care in Participatory Design With Older Adults During the COVID-19 Pandemic: Digitally Mediated Study
In: Journal of Medical Internet Research, Volume: 25 No.:1, S. e45750, DOI: 10.2196/45750
Schlagwörter: italg
Abstract Links

Background: Participatory Design (PD), albeit an established approach in User-Centered Design, comes with specific challenges when working with older adults as research participants. Addressing these challenges relates to the reflection and negotiation of the positionalities of the researchers and research participants and includes various acts of giving and receiving help. During the COVID-19 pandemic, facets of positionalities and (mutual) care became particularly evident in qualitative and participatory research settings. Objective: The aim of this paper was to systematically analyze care practices of participatory (design) research, which are to different extents practices of the latter. Using a multiyear PD project with older people that had to take place remotely over many months, we specify different practices of care; how they relate to collaborative work in the design project; and represent foundational practices for sustainable, long-term co-design. Our research questions were “How can digitally-mediated PD work during COVID-19 and can we understand such digital PD as ‘care’?” Methods: Our data comes from the Joint Programming Initiative “More Years, Better Lives” (JPI MYBL), a European Union project that aims to promote digital literacy and technology appropriation among older adults in domestic settings. It targeted the cocreation, by older adults and university researchers, of a mobile demo kit website with cocreated resources, aimed at improving the understanding of use options of digital tools. Through a series of workshops, a range of current IT products was explored by a group of 21 older adults, which served as the basis for joint cocreative work on generating design ideas and prototypes. We reflect on the PD process and examine how the actors enact and manifest care. Results: The use of digital technology allowed the participatory project to continue during the COVID-19 pandemic and accentuated the digital skills of older adults and the improvement of digital literacy as part of “care.” We provide empirically based evidence of PD with older adults developing digital literacy and sensitizing concepts, based on the notion of care by Tronto for differentiating aspects and processes of care. The data suggest that it is not enough to focus solely on the technologies and how they are used; it is also necessary to focus on the social structures in which help is available and in which technologies offer opportunities to do care work. Conclusions: We document that the cocreation of different digital media tools can be used to provide a community with mutual care. Our study demonstrates how research participants effectively enact different forms of care and how such “care” is a necessary basis for a genuinely participatory approach, which became especially meaningful as a form of support during COVID-19. We reflect on how notions of “care” and “caring” that were central to the pandemic response are also central to PD.

[61] Veisi, Omid; Akbarinigjeh, Maryam; Motaee, Saeed; Müller, Claudia; Wieching, Rainer; Wulf, Volker (2023)
RoboMind: Supporting Older Adults Through Robotic Web Applications
S. 360–367
Links

[62] Veisi, Omid; Du, Delong; Moradi, Mohammad Amin; Guasselli, Fernanda Caroline; Athanasoulias, Sotiris; Syed, Hussain Abid; Müller, Claudia; Stevens, Gunnar (2023)
Designing SafeMap Based on City Infrastructure and Empirical Approach: Modified A-Star Algorithm for Earthquake Navigation Application
S. 61–70, DOI: 10.1145/3615900.3628788
Schlagwörter: A-star algorithm; city infrastructure; earthquake; navigation; routing; user experience
Abstract Links

Designing routing systems for earthquakes requires frontend usability studies and backend algorithm modifications. Evaluations from subject-matter experts can enhance the design of both the front-end interface and the back-end algorithm of urban artificial intelligence (AI). Urban AI applications need to be trustworthy, responsible, and reliable against earthquakes, by assisting civilians to identify safe and fast routes to safe areas or health support stations. However, routes may become dangerous or obstructed as regular routing applications may fail to adapt responsively to city destruction caused by earthquakes. In this study, we modified the A-star algorithm and designed an interactive mobile app with the evaluation and insights of subject-matter experts including 15 UX designers, 7 urbanists, 8 quake survivors, and 4 first responders. Our findings reveal reducing application features and quickening application use time is necessary for stressful earthquake situations, as emerging features such as augmented reality and voice assistant may negatively backlash user experience in earthquake scenarios due to over-immersion, distracting users from real world condition. Additionally, we utilized expert insights to modify the A-star algorithm for earthquake scenarios using the following steps: 1) create a dataset based on the roads; 2) establish an empty dataset for weight; 3) enable the updating of weight based on infrastructure; and 4) allow the alteration of weight based on safety, related to human behavior. Our study provides empirical evidence on why urban AI applications for earthquakes need to adapt to the rapid speed to use and elucidate how and why the A-star algorithm is optimized for earthquake scenarios.

[63] Cerna, Katerina; Müller, Claudia; Randall, Dave; Hunker, Martin (2022)
Situated Scaffolding for Sustainable Participatory Design: Learning Online with Older Adults
In: Proceedings of the ACM on Human-Computer Interaction, Volume: 6 No.:Article No.: 12, S. 1-25, DOI: 10.1145/3492831
Schlagwörter: italg; older adults; learning; participatory design online; scaffolding
Abstract Links

An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions - creating temporary instructional support to help the learning of participants - is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults' learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.

[64] Kricheldorff, Cornelia; Müller, Claudia; Pelizäus, Helga; Wahl, Hans-Werner (2022)
Kommerziell verfügbare digitale Technik im Alltag Älterer: ein Forschungsupdate
In: Zeitschrift für Gerontologie und Geriatrie, Volume: 55 No.:5, S. 365-367, DOI: 10.1007/s00391-022-02091-x
Schlagwörter: italg
Links

[65] Kricheldorff, Cornelia; Müller, Claudia; Pelizäus, Helga; Wahl, Hans-Werner (2022)
Special Issue: Kommerziell verfügbare digitale Technik im Alltag Älterer
In: Z Gerontol Geriat, Volume: 55 No.:5
Schlagwörter: italg
Links

[66] Kärnä, Eija; Aavikko, Lotta; Rohner, Rebekka; Gallistl, Vera; Pihlainen, Kaisa; Müller, Claudia; Ehlers, Anja; Bevilacqua, Roberta; Strano, Stefano; Maranesi, Elvira; Cerna, Katerina; Hengl, Lisa; Kolland, Franz; Waldenberger, Franz; Naegele, Gerd; Park, Sieun; Hess, Moritz; Reuter, Verena; Frewer-Graumann, Susanne; Korjonen-Kuusipuro, Kristiina (2022)
A Multilevel Model of Older Adults’ Appropriation of ICT and Acquisition of Digital Literacy
In: IJERPH, Volume: 19 No.:23, S. 1-14
Schlagwörter: italg
Abstract Links

Digital literacy refers to a set of competencies related to the skilled use of computers and information technology. Low digital skills can be a barrier for older adults’ full participation in a digital society, and COVID-19 has increased this risk of social exclusion. Older adults’ digital inclusion is a complex process that consists of the interplay of structural and individual factors. The ACCESS project unwrapped the complexity of the process and developed an innovative, multilevel model that illustrates how societal, institutional, material and pedagogical aspects shape adults’ appropriation of digital literacy. A holistic model describes factors contributing to older adults’ digital literacy, acknowledging sociocultural contexts, environments, learning settings and instruction practices for learning digital literacy. Instead of seeing older adults’ reasons for learning digital skills purely as individual choice, this model recognizes the interpersonal, institutional and societal aspects that implicitly or explicitly influence older adults’ acquisition of digital literacy. The results offer a tool for stakeholders, the research community, companies, designers and other relevant stakeholders to consider digital skills and the given support. It demands diverse communication between different stakeholders about the things that should be discussed when organizing digital support in digitalized societies.

[67] Müller, Claudia (2022)
Partizipative Technologieentwicklung – nutzerorientierte Innovationen
In: Alterung und Pflege als kommunale Aufgabe: Dortmunder Beiträge zur Sozialforschung. Springer VS, S. 293-310, DOI: 10.1007/978-3-658-36844-9_18
Schlagwörter: italg
Links

[68] Müller, Claudia (2022)
Forschen zu und mit kommerziell verfügbaren digitalen Technologien – Überlegungen aus Sicht der Sozioinformatik zu digitalen Praktiken älterer Menschen
In: Zeitschrift für Gerontologie und Geriatrie, Volume: 55 No.:5, S. 397-398, DOI: 10.1007/s00391-022-02093-9
Schlagwörter: italg
Links

[69] Müller, Claudia; Ludwig, Thomas; Pipek, Volkmar; Rohde, Markus; Stevens, Gunnar; Wulf, Volker (2022)
Socio-Informatics: Design for Social Practices A condensed anthology of 25 Years of Research
S. 220

[70] Müller, Claudia; Struzek, David (2022)
User-Oriented Innovations: On Cooperative Imagination Spaces in R&D Projects to Support Older Adults in Rural Areas with ICT and Sensor Technology
In: Interrogating Datafication: Towards a Praxeology of Data, S. 167-184
Schlagwörter: italg
Links

[71] Paluch, Richard; Cerna, Katerina; Volkova, Galina; Seidler, Michael; Weiler, Tim; Obaid, Mohammad; Müller, Claudia (2022)
Robots in heterogeneous contexts: Negotiation of co-creative lifelong learning spaces through participatory approaches
DOI: 10.48340/ecscw2022_ws01
Abstract Links

Learning is inherently social. This raises several questions that relate to how contexts and spaces can mediate co-creative learning. In this workshop proposal, we refer to the interrelated aspects of space, learning, and embodiment and how these aspects mediate the human-robot interaction. Our assumption is that robots are interpreted variously and used in different ways. We are interested in the interrelation between interpretation and use, which are constitutive for the establishment of different co-creative learning spaces. Reflecting on this leads to an understanding of what to look for in Participatory Design studies. It matters, for example, whether persons in a nursing home have any say at all in how robots are perceived and in what technical practices robots are to be integrated and adopted. This is a crucial aspect for the appropriation of technical artifacts and for the development of new (E)CSCW or HCI paradigms.

[72] Paluch, Richard; Müller, Claudia (2022)
‘That’s Something for Children’: An Ethnographic Study of Attitudes and Practices of Care Attendants and Nursing Home Residents Towards Robotic Pets
In: Proceedings of the ACM on Human-Computer Interaction (P-ACM), Volume: 6 No.:Article No.: 31, S. 1-35, DOI: https://doi.org/10.1145/3492850
Schlagwörter: italg

[73] Paluch, Richard; Müller, Claudia; Garthaus, Marcus; Hülsken-Giesler, Manfred; Stachura, Elisabeth (2022)
Meeting report: „Robotische Systeme für die Pflege“. Symposium, 2022 (online)
In: TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis, Volume: 31 No.:2, S. 78-79, DOI: 10.14512/tatup.31.2.78
Schlagwörter: italg
Links

[74] Paluch, Richard; Müller, Claudia; Hasanat, ABM Ali (2022)
Care: A chatbot for dementia care: An empirical study on chatbots, and the development of a chatbot to support the caregivers in dementia care.
In: Mensch und Computer 2022, DOI: 10.18420/muc2022-mci-src-442
Schlagwörter: User experience; Empirical study; Chatbot; Conversational agents; User study
Abstract Links

In recent decades various digital artifacts have been integrated into our daily life. One such integration is chatbots or conversational agents like Siri and Alexa. Even though those devices are helping primarily in daily activities, they can potentially be used for medical and health care purposes. In our research, we tried to focus on the current trend of using conversational agents in daily life and potential ways of using those in the medical field. Primarily we focused on chatbot uses in dementia care. Within our work, we analyzed interviews from care facilities and referred to some other research articles to find potential ways of using chatbots in care facilities. As a prototype, we developed a chatbot that will act as a communication medium between caregivers and dementia patients. We also conducted an interview to explore further improvement areas of the chatbot.

[75] Paluch, Richard; Struzek, David; Kirschsieper, Dennis; Bittenbinder, Sven; Müller, Claudia (2022)
Teilhabe durch Technik? Entwicklung von technischen Artefakten mit und für vulnerable Gruppen
In: Gesundheit und Technik
Schlagwörter: italg
Links

[76] Pihlainen, Kaisa; Ehlers, Anja; Rohner, Rebekka; Cerna, Katerina; Kärnä, Eija; Hess, Moritz; Hengl, Lisa; Aavikko, Lotta; Frewer-Graumann, Susanne; Gallistl, Vera; Müller, Claudia (2022)
Older adults’ reasons to participate in digital skills learning: An interdisciplinary, multiple case study from Austria, Finland, and Germany
In: Studies in the Education of Adults, DOI: https://doi.org/10.1080/02660830.2022.2133268
Schlagwörter: italg
Abstract Links

[77] Scheepmaker, Laura; Aal, Tanja; Kender, Kay; Vallis, Stacy; Aal, Konstantin; Smith, Nancy; Melenhorst, Mark; Van Twist, Anouk; Veenstra, Mettina; Schuler, Douglas; Müller, Claudia; Wulf, Volker; Weibert, Anne; Weibert, Anne; Weibert, Anne; Weibert, Anne (2022)
Ethical Future Environments: Engaging refugees in Smart City participation
S. 1–5, DOI: 10.1145/3547522.3547704
Schlagwörter: italg; HCI; Participatory design; Smart Cities; marginalized people; refugees
Abstract Links

Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.

[78] Simone, Carla; Wagner, Ina; Müller, Claudia; Weibert, Anne; Wulf, Volker (2022)
Future-Proofing: Making Practice-Based IT Design Sustainable
S. 402
Schlagwörter: italg
Abstract

[79] Struzek, David; Kirschsieper, Dennis; Müller, Claudia (2022)
Introduction and adaptation of an urban neighborhood platform for rural areas
DOI: 10.48340/ecscw2022_p08
Schlagwörter: italg
Abstract Links

Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.

[80] Aal, Tanja; Müller, Claudia; Aal, Konstantin; Wulf, Volker; Tachtler, Franziska; Scheepmaker, Laura; Fitzpatrick, Geraldine; Smith, Nancy; Schuler, Douglas (2021)
Ethical Future Environments: Smart Thinking about Smart Cities means engaging with its Most Vulnerable
S. 340–345, DOI: 10.1145/3461564.3468165
Schlagwörter: italg; Animal-Computer Interaction; Caring Community; Citizen Science; Marginalization; Smart Cities; Urban Informatics; Vulnerability
Abstract Links

Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today's socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.

[81] Ackerman, Mark; Maedche, Alexander; Mueller, Claudia; Schwabe, Gerhard; Wulf, Volker (2021)
Call for Papers, Issue 3/2023
In: Business & Information Systems Engineering, DOI: 10.1007/s12599-021-00699-8
Schlagwörter: italg
Links

[82] Bevilacqua, Roberta; Strano, Stefano; Di Rosa, Mirko; Giammarchi, Cinzia; Cerna, Katerina Katka; Mueller, Claudia; Maranesi, Elvira (2021)
eHealth Literacy: From Theory to Clinical Application for Digital Health Improvement. Results from the ACCESS Training Experience
In: International Journal of Environmental Research and Public Health, Volume: 18 No.:22, S. 11800, DOI: 10.3390/ijerph182211800
Schlagwörter: italg; eHealth literacy; older adults; Aged; digital inclusion; Health Literacy; Humans; Internet; lifelong learning; Personal Satisfaction; Reproducibility of Results; Surveys and Questionnaires; Telemedicine; training
Abstract

Skills, knowledge, and awareness of digital and technological tools are essential to improve the state of well-being and health of older adults and also to mitigate the condition of social isolation in the aging process. For this reason, it is necessary to implement a social learning of electronic/digital tools for health of older people to support the achievement of eHealth and digital competences. The paper reports the results of an Italian innovative eHealth training for the European project ACCESS. The training has been based on blended didactical and interactive educational techniques, aimed at collecting as many points of view as possible from older adults. A total of 58 older adults were recruited to attend a four-week training program, which included five modules. The results showed a statistical significant difference between the eHealth Literacy Scale (eHEALS) mean value before and after the course. A significant negative correlation was found between eHEALS and positive/total Survey of Technology Use (SOTU), suggesting an inverse relationship between positive/total SOTU and eHEALS. There is a strong positive and statistically significant relationship between satisfaction with the training and eHEALS. The results indicate that the intervention increased the digital competences of participants connected to health.

[83] Bittenbinder, Sven; Carvalho, Aparecido Fabiano Pinatti de; Müller, Claudia; Wulf, Volker (2021)
‘Caring for Inclusivity - Accessibility as a Determinant Factor for Benefiting from Social Services both in Analogue and Digital Spaces’
In: SIEGEN:SOZIAL, (1-2/2021), S. 70-81
Schlagwörter: italg
Links

[84] Bittenbinder, Sven; Pinatti de Carvalho, Aparecido Fabiano; Krapp, Eva; Müller, Claudia; Wulf, Volker (2021)
Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment
In: 19th European Conference on Computer-Supported Cooperative Work, DOI: 10.18420/ecscw2021_ep27
Schlagwörter: italg
Abstract Links

Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.

[85] Boden, Alexander; Stein, Martin; Müller, Claudia; Hornung, Dominik; Liegl, Michael; Buscher, Monika; Wulf, Volker (2021)
Engaging with Different Levels of Ethical Dilemmas in Participatory Design
S. accepted for publication

[86] Cerna, Katerina; Müller, Claudia (2021)
Fostering digital literacy through a mobile demo-kit development: Co-designing didactic prototypes with older adults
In: MobileHCI '21, S. 1–6
Schlagwörter: Older adults; italg; Participatory design; Didactic prototypes; Learning; Mobile demo-kit
Abstract Links

Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.

[87] Cerna, Katerina; Müller, Claudia (2021)
Making online participatory design work: Understanding the digital ecologies of older adults
In: 19th European Conference on Computer-Supported Cooperative Work, DOI: 10.18420/ecscw2021_n22
Schlagwörter: italg
Abstract Links

[88] Cerna, Katerina; Paluch, Richard; Bäumer, Fabian; Aal, Tanja; Müller, Claudia (2021)
Transformation of HCI co-research with older adults: researchers’ positionality in the COVID-19 pandemic
In: Interaction design and Architectures: Designing during and for pandemics, S. 21
Schlagwörter: italg
Abstract Links

In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.

[89] Gashi, Shkumbin; Müller, Claudia; Aal, Tanja; Kohler, Erich (2021)
Co-Forschung und Gestaltung der „Sorgenden Gemeinschaft Obfelden”: Herausforderungen und Möglichkeiten von Bürgerforschung im hybriden Setting
In: (New) forms of life in old age
Schlagwörter: italg
Abstract Links

Immer mehr Menschen wollen so lange wie möglich ihr Seniorenleben zuhause gestalten – auch wenn sie aufgrund von Krankheit, Alter oder Behinderung auf umfassende Hilfe oder Unterstützung angewiesen sind. Die Sorgearbeit zu Hause geht weit über die medizinische Betreuung und Körperpflege hinaus; Haushalt und soziale Teilhabe sind zentrale Versorgungsaspekte, ohne die Versorgung zu Hause nicht funktionieren kann, respektive die Lebensqualität stark leidet. Mittels partizipativer Co-Forschung auf der Basis der Community Based Participatory Research (CBPR) richtet sich das Projekt genau darauf: Mit Bewohner/-innen und weiteren lokalen Akteursgruppen ein Verständnis für Alltagsbedarfe erforschen sowie gemeinsam Handlungsempfehlungen und Maßnahmen entwickeln. Dieser Beitrag stellt einen innovativen konzeptuellen Ansatz vor, der zwei aktuelle Lösungsansätze für die technologisch gestützte Langzeitpflege zuhause zusammenbringt: Caring Community und Living Labs. Beide Ansätze arbeiten mit qualitativ-empirischen und Aktionsforschungs-orientierten Methoden, die im Projekt zusammengeführt werden. Wir stellen den qualitativen Co-Forschungsprozess mit Gemeindebewohnern in einer von drei beteiligten Schweizer Gemeinden vor, der seit November 2019 mit dreijähriger Laufzeit verfolgt wird. In der Gemeinde stand die gemeinsame Formulierung einer Forschungsfrage, die Schulung von BürgerInnen zur Vorbereitung, Durchführung und Analyse 20 qualitativer Interviews mit Betroffenen im Zentrum. Aktuell werden die Analyseergebnisse gemeinsam verschriftlicht und ein Prozess der Entwicklung von Maßnahmen auf der Basis der Ergebnisse wurde eingeleitet. Seit April 2020 finden die zweiwöchentlichen gemeinsamen Arbeitstreffen von hauptamtlich Forschenden und Bürgerforschenden über Videokonferenztreffen statt. In Phasen der Lockerung, wie im Herbst 2020, konnten wenige Vor-Ort-Treffen stattfinden, die teilweise mit hybrider Beteiligung durchgeführt wurden. Die Covid-19-bedingten Kontaktbeschränkungen zeigten sich erst als große Hürde, doch wurden Wege gefunden, den gemeinsamen Co-Forschungsprozess weiterzuverfolgen. Die Möglichkeiten und Herausforderungen eines hybriden Settings für eine erfolgreiche bürgerbeteiligende qualitative Forschungsarbeit werden erläutert und diskutiert.

[90] Kaspar, Heidi; Pelzelmayer, Katharina; Schürch, Anita; Bäumer, Fabian; Aal, Tanja; Gashi, Shkumbin; Müller, Claudia; Sereflioglu, Timur; van Holten, Karin (2021)
Können sorgende Gemeinschaften die häusliche Langzeitversorgung verbessern?
In: Primary and Hospital Care, Volume: 21 No.:6, S. 188-190, DOI: 10.4414/phc-d.2021.10401
Schlagwörter: italg
Links

[91] Müller, Claudia; Unbehaun, David; Aal, Tanja; Wulf, Volker (2021)
Digitale Medien in Caring Communities - Gemeinsame Fachtagung der Sektion III und IV der DGGG
In: (Neue) Lebensformen im Alter
Links

[92] Papke, Birgit; Schädler, Johannes; Reichstein, Martin F.; Strünck, Christoph; Wieching, Rainer; Wulf, Volker; Bertelmann, Lena; Mayerle, Michael; Freese, Benjamin; Krüger, Max; Weibert, Anne; Randall, Dave; Leal, Debora de Castro; Foelske, Laura; Danz, Dominic; Pinatti, Fabiano; Bittenbinder, Sven; Müller, Claudia; Roder, Sascha; Konieczny, Eva; Windisch, Marcus; Hering, Sabine; Kappeler, Manfred (2021)
Schwerpunkt: Partizipation verwirklichen - Zur Weiterentwicklung Sozialer Dienste im analogen und digitalen Raum
In: SIEGEN:SOZIAL - Analysen, Berichte, Kontroversen (SI:SO) Jg. 26, H. 1-2, 2021, DOI: 10.25819/ubsi/10368
Abstract Links

Digitale Informations- und Kommunikationstechnologien gewinnen als fester Bestandteil zunehmend Bedeutung in den alltäglichen Lebenswelten einer wachsenden Zahl von Menschen. Ihre Entwicklung und selbstverständliche Nutzung schreiten in einem immer rasanteren Tempo voran; die vielfältigen Anwendungsmöglichkeiten adressieren längst alle Lebensbereiche. Während der Digitalisierung von Kommunikationsprozessen zuweilen demokratisierende Kräfte zugesprochen werden, scheint eine kritische Reflexion möglicher Potentiale und Auswirkungen digitaler Informations- und Kommunikationstechnologien auf Teilhabedynamiken in unterschiedlichen Lebensbereichen dringend erforderlich. Die Autorinnen und Autoren möchten mit dieser SI:SO-Schwerpunktausgabe einen Beitrag zu einer kritischen Reflexion digitaler Innovationen und ihrer Auswirkungen auf die zukünftige Gestaltung sozialer Dienste leisten. Mit der zweisprachigen Ausgabe ist zudem die Hoffnung verbunden, diesen Beitrag auch einem europäischen und weltweiten Publikum zugänglich zu machen.

[93] Struzek, David; Butorac, Jana; Mueller, Claudia (2021)
Designing for older dancers – implications for design of IT which supports joy of movement in urban spaces
In: Gemeinsame Fachtagung der DGGG: „(Neue) Lebensformen im Alter“Affiliation, DOI: 10.13140/RG.2.2.25446.34882
Schlagwörter: italg
Abstract

The current global pandemic caused by COVID-19 has turned many people's daily lives upside down. The scale of the crisis forced countries to take increasingly drastic measures, from initial hygiene and protection measures to a complete lockdown of public and private life. To this end, public places were closed off, large events were banned for the time being, and public offerings and activities that lead to gatherings of people were not permitted. Older adults, as a particularly vulnerable group, suffer from the physical distancing measures when they have to reduce social activities. To bridge the physical distance problem, videoconferencing and live streaming solutions have gained popularity. The poster demonstrates research activities from the BMBF-funded “Active City Innovation” research project, exploring how dance and movement in public spaces can be supported by socio-technical systems with a special focus on older citizens. As part of the requirements analysis process, interviews and participant observations have been conducted with older dancers between 65 and 95 years in Siegen. The dance group had been meeting regularly to dance together for several years. Due to the COVID-19 restrictions, they had to cancel all joint dance activities on site. With the qualitative research approach, we aim to understand the motivations of the older dancers as well as their trainers and extrapolate implications for potential technical assistance from the findings. The results indicate that dancing, especially among older adults, is not comparable to other physical activities and that personal exchange and a sense of community are the main reasons for participation at the dance class. Digital solutions such as live streaming solutions are hardly seen as an alternative to exercise and tend to be rejected, since technical systems are not associated with leisure time and, above all, cannot convey the human feeling of the joint activity. The results also show that dancing or moving in a group provides support and structure in the living environment and is seen as a movement option especially by women, while men prefer other sportive activities, such as riding a bicycle. Our results may assist researchers and developers in implementing conferencing and live streaming systems to support physical activity promotion in older adults, and most importantly, raise awareness of social participation and sense of community as key motivators for using such systems.

[94] Struzek, David; Cerna, Katerina; Paluch, Richard; Bittenbinder, Sven; Müller, Claudia; Reuter, Arlind; Stamato, Lydia; Subasi, Özge; Hamidi, Foad; Vines, John (2021)
Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19
In: 2021 CHI Conference on Human Factors in Computing Systems, S. 1-5, DOI: 10.1145/3411763.3441339
Schlagwörter: italg
Links

[95] Struzek, David; Mueller, Claudia (2021)
Introduction of a platform for fostering social participation and engagement in rural areas
In: Gemeinsame Fachtagung der DGGG: „(Neue) Lebensformen im Alter“, DOI: 10.13140/RG.2.2.32157.23526
Schlagwörter: italg
Abstract

Rural areas are struggling with ever greater challenges. Young people are leaving, social spaces are disappearing, and public infrastructure is poor or lacking. Various technical communication channels are already being used to provide support. This has led to information overload and a lack of trust in new technologies, especially among the older population. In order to support 6 villages in mutual communication, we used the well-known neighborhood platform "nebenan.de," which was developed for urban areas, as part of the 3-year research project Digital Village Center (Digi.DoM), which focused on developing digitization strategies for rural areas. Older residents in particular should have a way to get help from others, post questions about technology, requests or offers for sale, and requests for rides, even across villages. Participatory approaches were used to identify requirements for the platform for rural areas. Appropriation of the platform took place in 6 technology workshops held in three villages. Although residents of all ages were welcome, only residents between the ages of 60 and 85 attended. The workshops helped us capture related needs of older users. To encourage interaction, a common group was created on the platform, accessible to all registered villagers from all villages. The meetings showed how hesitant the older users of the platform were and for the most part only surveyed the association work. In addition, the villages wished to have their own groups, to which other villages did not have access. Another problem was the lack of trust building, which was reflected in the fact that workshop participation decreased and participants were skeptical even about a list of participants. Significant, at the same time, was the village history, which was even seen as a reason for using the platform. Using the introduction process of nebenan.de as an example, the contribution reflects on a basic conflict of community technologies for the target group of older adults who have little experience with such applications. On the one hand, such community technologies only work if a sufficiently large mass of users participates ("critical mass"). On the other hand, this is countered by worries of "non-users" who are concerned with questions of security, privacy related to community processes, they are used to in their small village life. The poster shows how socially acceptable solutions were sought with the older people in negotiation processes.

[96] Ahmadi, Michael; Herling, Claudia; Wulf, Volker; Marsden, Nicola (2020)
Living Labs als feministische Forschungsinfrastrukturen: Lessons Learned eines dreijährigen Gender-Projekts
In: Mensch und Computer 2020, S. 3
Abstract

[97] Cerna, Katerina; Dickel, Martin; Müller, Claudia; Kärnä, Eija; Gallistl, Vera; Kolland, Franz; Reu, Verena (2020)
Learning for life: Designing for sustainability of tech-learning networks of older adults
In: 18th European Conference on Computer-Supported Cooperative Work, S. 6
Schlagwörter: italg
Abstract

In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.

[98] Cerna, Katerina; Dickel, Martin; Müller, Claudia; Kärnä, Eija; Gallistl, Vera; Kolland, Franz; Reuter, Verena; Naegele, Gerhard; Bevilacqua, Roberta; Kaspar, Heidi; Otto, Ulrich (2020)
Learning for life: Designing for sustainability of tech-learning networks of older adults
In: European Society for Socially Embedded Technologies (EUSSET), S. 12, DOI: 10.18420/ecscw2020_ws04
Schlagwörter: italg
Abstract Links

In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.

[99] Cerna, Katerina; Müller, Claudia (2020)
From Design Space to Learning Place: Conceptualization for Meta Design Space for and with Older Adults
In: International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Volume: 17 No.:2, S. 38-47
Schlagwörter: italg
Links

[100] Cerna, Katerina; Müller, Claudia (2020)
Learning for Life: A Workshop Report
In: International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Volume: 17 No.:2, S. 5-9
Schlagwörter: italg
Links

[101] Engelbutzeder, Philip; Cerna, Katerina; Randall, Dave; Lawo, Dennis; Müller, Claudia; Stevens, Gunnar; Wulf, Volker (2020)
Investigating the use of digital artifacts in a community project of sustainable food practices: 'My chili blossoms'
S. 1–4, DOI: 10.1145/3419249.3420089
Schlagwörter: italg; Grassroots; HFI; Sustainability; Sustainable HCI; Learning; Community; Food
Abstract Links

Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren's 12 principles of permaculture design.

[102] Gashi, Shkumbin; Kaspar, Heidi; Müller, Claudia; Pelzelmayer, Katharina; Schürch, Anita; van Holten, Karin (2020)
Partizipative Forschung im Lockdown
In: Feminist research practice in geography, Issue:83 No.: 83, S. 43--48
Schlagwörter: italg
Links

[103] Kaspar, Heidi; Müller, Claudia (2020)
Socio-technical systems as “machines for learning”
In: International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Volume: 17 No.:2, S. 10-19
Schlagwörter: italg
Links

[104] Kurz, Dana; Grzegorzek, Marcin; Müller, Claudia; Struzek, David (2020)
Selbstbestimmt im Alter mit neuer Technik Voneinander lernen im Forschungsprojekt Cognitive Village Vernetztes Dorf
In: Forschungskolleg Siegen (Hrsg.), S. 15
Schlagwörter: italg
Links

[105] Li, Qinyu; Tolmie, Peter; Weibert, Anne; Schorch, Marén; Müller, Claudia; Wulf, Volker (2020)
E-Portfolio: value tensions encountered in documenting design case studies
In: Ethics and Information Technology, S. 5
Schlagwörter: italg
Abstract

[106] Pinatti de Carvalho, Aparecido Fabiano; Bittenbinder, Sven; Müller, Claudia; David, Nadia; Hansen, Bente; Wulf, Volker (2020)
Fostering Accessibility at the Workplace through Community-based Participatory Research
In: European Society for Socially Embedded Technologies (EUSSET), S. 13, DOI: 10.18420/ecscw2020_ws07
Schlagwörter: italg
Abstract Links

This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.

[107] Ahmadi, Michael; Herling, Claudia; Wulf, Volker; Marsden, Nicola (2019)
Living Labs als feministische Forschungsinfrastrukturen: Fallstudie eines Reallabors
DOI: 10.18420/MUC2019-WS-626
Schlagwörter: Living Lab; Gender and IT; Participatory Action Research; Qualitative Research; Women in Computing
Abstract Links

[108] Dickel, Martin; Unbehaun, David; Müller, Claudia (2019)
Living Labs als Gestaltungs- und Aneignungsarena IKT-basierter Anwendungen im Gesundheits- und Pflegekontext. Implikationen partizipativer Entwicklung.
Schlagwörter: italg

[109] Kricheldorff, C.; Pelizäus-Hoffmeister, H.; Wahl, H.-W.; Müller, Claudia (2019)
Tagungsorganisation: Tagung Interdisziplinäre Perspektiven auf Technikforschung, -gestaltung und -aneignung.
Schlagwörter: italg; presentation

[110] Müller, Claudia (2019)
Keynote «Ältere Menschen und Digitalisierung».
Schlagwörter: italg

[111] Müller, Claudia (2019)
Introduction to the thematic focus “Socio-Informatics”
In: Media in Action, Issue:1 No.: 1, S. 9–16
Schlagwörter: italg

[112] Müller, Claudia (2019)
Assistenztechnologien in der Lebenswelt – Wie können sie praxis- und nutzerorientiert gestaltet werden
Schlagwörter: italg

[113] Müller, Claudia; Kasper, Heidi; Pelzelmayer, Katharina; van Holten, Karin; Struzek, David; Dickel, Martin (2019)
Designing for Sustainable Caring Communities – the CareComLabs Framework
DOI: 10.18420/ecscw2019_p09
Schlagwörter: italg
Abstract Links

[114] Müller, Claudia; Kasper, Heidi; Pelzelmayer, Katharina; van Holten, Karin; Struzek, David; Dickel, Martin (2019)
Designing for Sustainable Caring Communities - the CareComLabs Framework. In Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologi
DOI: 10.18420/ecscw2019_p09
Schlagwörter: italg

[115] Struzek, David; Dickel, Martin; Müller, Claudia (2019)
Co-Design von Community-Technologien im ländlichen Raum
Schlagwörter: italg

[116] Struzek, David; Dickel, Martin; Randall, Dave; Müller, Claudia (2019)
How live streaming church services promotes social participation in rural areas
In: Interactions, Volume: 27 No.:1, S. 64–69, DOI: 10.1145/3373263
Schlagwörter: italg
Links

[117] Struzek, David; Müller, Claudia; Boden, Alexander (2019)
Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer
S. 5
Schlagwörter: italg
Abstract

[118] Struzek, David; Müller, Claudia; Boden, Alexander (2019)
Development of an Everyday Persuasive App for Movement Motivation for Older Adults.
DOI: 10.18420/ecscw2019_d04
Schlagwörter: italg

[119] Wanka, A.; Endter, C.; Müller, Claudia (2019)
Organisation und Moderation Workshop: Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie
Schlagwörter: italgLinks

[120] Dickel, Martin; Müller, Claudia (2018)
Ethnographie-basiertes und partizipatives IT-Design mit älteren Menschen. Herausforderungen und Möglichkeiten für die gemeinsame Gestaltungsarbeit im Feld
Schlagwörter: italg

[121] Meurer, Johanna; Müller, Claudia; Simone, Carla; Wagner, Ina; Wulf, Volker (2018)
Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home
In: Computer Supported Cooperative Work: CSCW: An International Journal, Volume: 27 No.:3-6, S. 495–537, DOI: 10.1007/s10606-018-9317-1
Schlagwörter: italg; Sustainability; Appropriation; Elderly people; Capacity building; Collective learning; Funding schemes; ICT design
Abstract

[122] Müller, Claudia (2018)
Emotional Impact on Cognitive Systems: Gemischte Gefühle – Mit neuer Technik gesund und autonom durchs Leben
Schlagwörter: italgLinks

[123] Müller, Claudia (2018)
Beteiligungsorientierte Technikgestaltung mit älteren Menschen
In: Seniorenliga aktiv, Volume: 26 No.:1434-8292 / G45269, S. 8 – 10
Schlagwörter: italg
Links

[124] Müller, Claudia (2018)
Technik im Alter: Senioren entwickeln mit
Schlagwörter: italgLinks

[125] Müller, Claudia; Wan, Lin (2018)
Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander
In: Socio-Informatics - A Practice-based Perspective on the Design and Use of IT Artefacts, S. 363–390
Schlagwörter: italg; PRAXLABS
Links

[126] Ogonowski, Corinna; Jakobi, Timo; Müller, Claudia; Hess, Jan (2018)
PRAXLABS: A Sustainable Framework for User-Centered Information and Communication Technology Development-Cultivating Research Experiences from Living Labs in the Home
Schlagwörter: italg

[127] Ogonowski, Corinna; Jakobi, Timo; Müller, Claudia; Hess, Jan (2018)
PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home
In: Socio-Informatics - A Practice-based Perspective on the Design and Use of IT Artefacts, S. 319–360
Schlagwörter: italg; PRAXLABS
Links

[128] Giessmann, S.; Gerlitz, C.; Bender, H.; Müller, Claudia; Schorch, Marén; Baringhorst, S.; Reissmann, W. (2017)
SFB-Workshop “Digital Platforms and Boundary Infrastructures”
Schlagwörter: italg; presentation

[129] Hornung, Dominik; Müller, Claudia; Shlokovski, Irini; Wulf, Volker (2017)
Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People
S. 7057–7069
Schlagwörter: italg; a-paper; A-Paper
Links

[130] Müller, Claudia (2017)
„Designing for an Ageing Society”: Ergebnisse eines Symposiums im Rahmen der 12. „Conference on the Design of Cooperative Systems” (COOP
In: Zeitschrift Medien & Altern \textbar Einzelausgaben
Schlagwörter: italg
Abstract Links

[131] Müller, Claudia; Schorch, Marén; Struzek, David; Neumann, Marleen (2017)
Technology Probes als Mittel zur Unterstützung der Technik-Aneignung
S. 87–93
Schlagwörter: italg; PRAXLABS
Links

[132] Reuter, Christian; Wiegärtner, Daniel; Müller, Claudia (2017)
DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen
S. 295–298, DOI: 10.18420/muc2017-mci-0352
Schlagwörter: italg; HCI; CSCW; KontiKat
Abstract Links

Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.

[133] Schorch, Marén; Müller, Claudia; Meurer, Johanna (2017)
Cultural Probes: The best way to go for PD in sensitive research settings? A methodological reflexion
In: Mensch und Computer 2017, S. 73–78, DOI: 10.18420/muc2017-ws02-0304
Schlagwörter: italg
Links

[134] Struzek, David; Neumann, Marleen; Müller, Claudia; Schorch, Marén; Hornung, Dominik (2017)
Aneignungshilfen für Senioren-Projektpartner – am Beispiel Google Drive
In: Mensch und Computer 2017, S. 249 – 253, DOI: 10.18420/muc2017-mci-0349
Schlagwörter: italg; Aneignungshilfen; Claudia Mueller; Google Frive; Senioren
Links

[135] Wiegärtner, Daniel; Reuter, Christian; Müller, Claudia (2017)
Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation
S. 609–614, DOI: 10.18420/muc2017-ws17-0416
Schlagwörter: italg; HCI; CSCW; KontiKat
Abstract Links

Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.

[136] Garschall, Markus; Hamm, Theodor; Hornung, Dominik; Müller, Claudia; Neureiter, Katja; Schorch, Marén; van Velsen, Lex (2016)
Proceedings of the COOP 2016 -Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices
Volume: 13 No.: 3
Schlagwörter: italg
Links

[137] Garschall, Markus; Hamm, Theodor; Hornung, Dominik; Müller, Claudia; Neureiter, Katja; Schorch, Marén; van Velsen, Lex (2016)
Proceedings of the COOP 2016 Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices
In: International Reports on Socio-Informatics (IRSI), Volume: 13 No.:3
Schlagwörter: italg
Links

[138] Hamidi, Foad; Müller, Claudia; Baljko, Melanie; Schorch, Marén; Lewkowicz, Myriam; Stangl, Abigale (2016)
Engaging with Users and Stakeholders: The Emotional and the Personal
S. 453–456
Schlagwörter: italg

[139] Hornung, Dominik; Müller, Claudia; Boden, Alexander; Stein, Martin (2016)
Autonomy Support for Elderly People through Everyday Life Gadgets
S. 421–424, DOI: 10.1145/2957276.2996284
Schlagwörter: italg

[140] Müller, Claudia; Reissmann, W. (2016)
Technokulturelle Imaginationen als Ansatzpunkte für Participatory Design
In: Designing Age – Gestaltung des Alter(n)s, Medien & Altern, Zeitschrift für Forschung und Praxis
Schlagwörter: italg

[141] Wan, Lin; Müller, Claudia; Randall, Dave; Wulf, Volker (2016)
Design of A GPS Monitoring System for Dementia Care and Its Challenges in Academia-Industry Project
In: ACM Trans. Comput.-Hum. Interact., Volume: 23 No.:5, S. 31:1–31:36, DOI: 10.1145/2963095
Schlagwörter: italg; design research; joint research; GPS monitoring system; Wandering behavior

[142] Gockel, Bianca; Sackmann, Timo; Müller, Claudia (2015)
Kommunikation von Verbundenheit mittels Smartwatch
S. 331–334
Schlagwörter: italg
Links

[143] Müller, Claudia; Hornung, Dominik; Hamm, Theodor; Wulf, Volker (2015)
Practice - based Design of a Neighborhood Portal : Focusing on Elderly Tenants in a City Quarter Living Lab
In: Proceedings of the International Conference on Human Factors in Computing Systems (CHI), S. 2295–2304, DOI: 10.1145/2702123.2702449
Schlagwörter: italg; a-paper; Living Lab; action research; city quarter; design; elderly people; methodology; participatory; practice
Abstract Links

This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study's positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops' to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.

[144] Müller, Claudia; Hornung, Dominik; Hamm, Theodor; Wulf, Volker (2015)
Measures and Tools for Supporting ICT Appropriation by Elderly and Non Tech-Savvy Persons in a Long-Term Perspective
In: ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway, S. 263–281, DOI: 10.1007/978-3-319-20499-4_14
Schlagwörter: italg

[145] Wulf, Volker; Müller, Claudia; Pipek, Volkmar; Randall, Dave; Rohde, Markus; Stevens, Gunnar (2015)
Designing Socially Embedded Technologies in the Real-World
In: Designing Socially Embedded Technologies in the Real-World, S. 111–150, DOI: 10.1007/978-1-4471-6720-4
Schlagwörter: italg
Links

[146] Wulf, Volker; Müller, Claudia; Pipek, Volkmar; Randall, David; Rohde, Markus; Stevens, Gunnar (2015)
Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies
In: Designing Socially Embedded Technologies in the Real-World, S. 111–150, DOI: 10.1007/978-1-4471-6720-4_7
Schlagwörter: italg; CSCW; PRAXLABS; DBL
Abstract Links

The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people's lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET's research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice' perspective and a ‘technology‐based practice change' perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.

[147] Müller, Claudia (2014)
Praxisbasiertes Technologiedesign für die alternde Gesellschaft. Zwischen gesellschaftlichen Leitbildern und ihrer Operationalisierung im Design
Schlagwörter: italg; Dissertation

[148] Müller, Claudia; Hornung, Dominik; Wulf, Volker (2014)
Design eines Nachbarschaftshilfeportals für ältere Mieter/-innen: Adressierung und Förderung der User Experience
In: Medien & Altern : Zeitschrift für Forschung und Praxis, Volume: 3 No.:4, S. 34–49
Schlagwörter: italg

[149] Müller, Claudia; Neufeldt, Cornelius; Wulf, Volker (2014)
Moving into a Senior Apartment: Opportunities and Hindrances in Rebuilding Social Relationships among Elderly
Schlagwörter: italg

[150] Müller, Claudia; Schorch, Marén; Wieching, Rainer (2014)
PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography
Schlagwörter: italg; CSCW; iStopFalls

[151] Wan, Lin; Müller, Claudia; Wulf, Volker; Randall, David (2014)
Addressing the subtleties in dementia care
S. 3987–3996, DOI: 10.1145/2556288.2557307
Schlagwörter: italg; a-paper; A-Paper; PRAXLABS

[152] Braier, Jonas; Burkhard, Martin; Herrmanny, Katja; Koch, Michael; Kötteritzsch, Anna; Müller, Claudia; Nutsi, Andrea; Richter, Alexander; Schering, Sandra; Wulf, Volker; Ziegler, Jürgen (2013)
AAL-Workshop „Lachen kennt kein Alter“
In: Mensch & Computer: Workshopband, S. 243–397, DOI: 10.1524/9783486781236.343
Schlagwörter: italg

[153] Müller, Claudia; Neufeldt, Cornelius; Jakobi, Timo; Wulf, Volker (2013)
Ankerpunkte für das Participatory Design mit älteren Menschen
S. 347–354
Schlagwörter: italg; PRAXLABS; DBL
Links

[154] Müller, Claudia; Wan, Lin; Wulf, Volker (2013)
Dealing with Wandering in Institutional Care: Exploring the Field
S. 101–104, DOI: 10.4108/icst.pervasivehealth.2013.252103
Schlagwörter: italg; PRAXLABS

[155] Abend, Pablo; Haupts, Tobias; Müller, Claudia (2012)
Medialität der Nähe
Schlagwörter: italgAbstract

[156] Budweg, Steffen; Lewkowicz, Myriam; Müller, Claudia; Schering, Sandra (2012)
Fostering Social Interaction in AAL: Methodological reflections on the coupling of real household Living Lab and SmartHome approaches
In: i-com, Volume: 11 No.:3, S. 30–35, DOI: 10.1524/icom.2012.0035
Schlagwörter: italg

[157] Budweg, Steffen; Müller, Claudia; Lewkowicz, Myriam (2012)
Designing for Inter/Generational Communities. Proceedings of the 3rd International Workshop “Fostering Social Interactions in the Ageing Society”, COOP Conference 2012
In: International Reports on Socio-Informatics (IRSI), Volume: 9 No.:1
Schlagwörter: italg

[158] Müller, Claudia; Boden, Alexander (2012)
Neue Medien und technische Hilfen im Alltag – ein Wegweiser
In: Broschüre im Auftrag des BMFSFJ
Schlagwörter: italg
Links

[159] Müller, Claudia; Kötteritzsch, Anna; Budweg, Steffen (2012)
Technologische Komponenten von heute als Aushandlungsartefakte für neue Kompositionen von morgen - Erfahrungen und Ergebnisse aus dem AAL-Projekt FoSIBLE
Schlagwörter: italgAbstract

Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.

[160] Müller, Claudia; Neufeldt, Cornelius (2012)
Dimensionen medialer Nähe im Altenheim - Ein empiriegestützter Designprozess von Internetanwendungen für hochaltrige Menschen
In: Medialität der Nähe
Schlagwörter: italg

[161] Müller, Claudia; Neufeldt, Cornelius; Randall, David; Wulf, Volker (2012)
ICT-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home
S. 2639–2648
Schlagwörter: italg; a-paper; PRAXLABS

[162] Müller, Claudia; Neufeldt, Cornelius; Randall, David; Wulf, Volker (2012)
ICT-development in residential care settings
S. 2639–2648, DOI: 10.1145/2207676.2208655
Schlagwörter: italg; a-paper; A-Paper

[163] Müller, Claudia; Wan, Lin; Stein, Martin; Neufeldt, Cornelius (2012)
Experience of Giving and Receiving – Living Lab-based Technology Design with Elderly People
Schlagwörter: italgLinks

[164] Richter, Alexander; Müller, Claudia; Lewkowicz, Myriam; Budweg, Steffen (2012)
Special Issue on Ambient Assisted Living
In: i-com, Volume: 11 No.:3, S. 1–2
Schlagwörter: italg
Links

[165] Boden, Alexander; Müller, Claudia; Nett, Bernhard (2011)
Conducting a Business Ethnography in Global Software Development projects of small German enterprises
In: Information and Software Technology, Volume: 53 No.:9, S. 1012–1021, DOI: 10.1016/j.infsof.2011.01.009
Schlagwörter: italg; Methodology; Qualitative research; Business Ethnography; Global Software Engineering; Offshoring; Small to medium-sized enterprises
Abstract

Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.

[166] Müller, Claudia; Neufeldt, Cornelius; Schöer, L. (2010)
Designing a large social display for an old people's home
Schlagwörter: italg

[167] Müller, Claudia; Pipek, Volkmar; Reuter, Christian; Mueller, Claudia; Pipek, Volkmar; Reuter, Christian (2010)
Globale Infrastruktur - lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger
S. 37–46
Schlagwörter: italg; CSCW; InfoStrom; Infrastruktur; PRAXLABS; Kooperation; RSBE; RWE
Abstract Links

Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.

[168] Müller, Claudia; Wan, Lin; Hrg, Dalibor (2010)
Dealing with wandering: a case study on caregivers' attitudes towards privacy and autonomy when reflecting the use of LBS
S. 75, DOI: 10.1145/1880071.1880082
Schlagwörter: italg

[169] Müller, Claudia; Lewkowicz, Myriam; Pipek, Volkmar; Rohde, Markus (2009)
Enhancing Interaction Spaces by Social Media for the Elderly
In: International Reports on Socio-Informatics (IRSI), Volume: 6 No.:3, S. 3–7
Schlagwörter: italg
Abstract Links

[170] Müller, Claudia; Neufeldt, Cornelius (2009)
Challenges towards the Design of Locative Media for Supporting Interaction Spaces for the Ageing Society
Schlagwörter: italg

[171] Müller, Claudia; Pipek, Volkmar (2009)
Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company
Schlagwörter: italg; CSCW

[172] Nett, Bernhard; Boden, Alexander; Müller, Claudia (2009)
Business Ethnography als ethnografische Gestaltungsperspektive
In: Kultur-Forschung. Zum Profil einer volkskundlichen Kulturwissenschaft, S. 111–131
Schlagwörter: italg; Artos

[173] Reuter, Christian; Pipek, Volkmar; Mueller, Claudia; Müller, Claudia (2009)
Computer Supported Collaborative Training in Crisis Communication Management
Schlagwörter: italg; HCI; CSCW; PRAXLABS; crisis management; crisis training; RWE; computer supported collaborative learningAbstract Links

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

[174] Reuter, Christian; Pipek, Volkmar; Mueller, Claudia; Müller, Claudia (2009)
Avoiding crisis in communication: a computer-supported training approach for emergency management
In: International Journal of Emergency Management (IJEM), Volume: 6 No.:3-4, S. 356–368
Schlagwörter: italg; HCI; Germany; cscw; CSCW; crisis; collaborative training; computer-supported collaborative learning; computer-supported cooperative work; crisis communication; crisis communications; crisis management; crisis management systems; crisis training; cscl; electricity provider; electricity providers; emergency management; interorganisational training.; management systems; RWE
Abstract Links

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

[175] Reuter, Christian; Pipek, Volkmar; Müller, Claudia (2009)
Avoiding crisis in communication: a computer-supported training approach for emergency management
In: International Journal of Emergency Management (IJEM), Volume: 6 No.:3-4, S. 356–368
Schlagwörter: italg; Germany; cscw; CSCW; crisis; collaborative training; computer-supported collaborative learning; computer-supported cooperative work; crisis communication; crisis communications; crisis management; crisis management systems; crisis training; cscl; electricity provider; electricity providers; emergency management; interorganisational training.; management systems; RWE
Abstract Links

[176] Reuter, Christian; Pipek, Volkmar; Müller, Claudia (2009)
Computer Supported Collaborative Training in Crisis Communication Management
Schlagwörter: italg; CSCW; PRAXLABS; crisis management; crisis training; RWE; computer supported collaborative learningAbstract Links

[177] Müller, Claudia; Nett, Bernhard (2008)
The structuring of ill-structured topics – Capital forms and learning in regional networks of the software branch.

[178] Pipek, Volkmar; Stevens, Gunnar; Müller, Claudia; Veith, Michael; Draxler, Sebastian (2008)
Towards an Appropriation Infrastructure: Supporting User Creativity in IT Adoption
S. 1165–1177
Schlagwörter: CSCW
Links

[179] Pipek, Volkmar; Veith, Michael; Stevens, Gunnar; Müller, Claudia; Draxler, Sebastian (2007)
Jede Software ist "Social"
In: Analyse sozialer Netzwerke und Social Software - Grundlagen und Anwendungsbeispiele, S. 199–234
Schlagwörter: CSCW

[180] Müller, Claudia; Nett, Bernhard (2006)
Regional Exchange of Knowledge between ICT Professionals from Industry and Research: The social differentiation of interests and practices in the theory of Pierre Bourdieu

[181] Nett, Bernhard; Dyrks, Tobias; Durissini, Marco; Müller, Claudia (2006)
Ethnographisch fundierte evolutionäre Produktfindung: Die Entwicklung des Community Brokers
S. 287–298
Abstract

[182] Thomas, Ludger; Nett, Bernhard; Müller, Claudia (2006)
Regionale Netzwerke als Möglichkeit des Interorganisationalen Wissens- und Erfahrungsaustauschs 1 . Projektrahmen und Förderung des Software Engineering in 2 . Regionale Netzwerke als Einbettung von Software Engineering- Expertise in soziale und regionale
S. 273–280

[183] Müller, Claudia; Nett, Bernhard; Thomas, Ludger; Durissini, Marco (2005)
Learning cultures in/ among small and medium-sized enterprises of the German software branch
In: contribution to the workshop on “Collaboration, cooperation and transaction. Communalities and Differences” of the international conference on Communities and Technologies (C&T 2005)