Negotiation & Problem Solving
Strengthen your ability to reach agreements and resolve conflicts at work. This module focuses on collaborative communication across departments, negotiating deadlines and workload, and handling complaints. You will practice persuasive and diplomatic language for proposing solutions, setting boundaries politely, agreeing or disagreeing tactfully, and negotiating compromises. Through realistic role-plays and scenarios, you will gain practical experience in resolving issues, building cooperation, and maintaining positive working relationships in English.
