Emails & Phone Calls
Communicate with clarity and confidence in everyday workplace interactions. This module focuses on writing professional emails and handling phone or video calls effectively – including scheduling, chasing progress, and negotiating deadlines. You will practice structuring clear messages, choosing the right level of formality, and using polite, natural phrases for requests, follow-ups, and clarifications. Through realistic tasks, you will build the language and strategies needed for smooth communication at work.
