English for Administrative Staff - Module 3
Negotiation & Problem Solving
Strengthen your ability to reach agreements and resolve conflicts at work. This module focuses on collaborative communication across departments, negotiating deadlines and workloads, and handling complaints. You will practice using persuasive and diplomatic language to propose solutions, set boundaries politely, agree or disagree tactfully, and negotiate compromises. Through realistic role-plays and scenarios, you will gain practical experience in resolving issues, fostering cooperation, and maintaining positive working relationships in English.
Dates: February 25 – April 15; 9:00 a.m.–10:00 a.m. on Thursdays
Course format: online via Zoom and Moodle
Instructor: Melanie Ryan, M.A.
Do you have any questions? Feel free to contact us:
Language Center in the Student Services Center (Building F-S)
Sandstraße 16-18
57072 Siegen
English Section at the Language Center of the University of Siegen
Sarah Leek (English Program Coordinator)
Room: F-S 302
Phone: +49 271 / 740 3014
english@spz.uni-siegen.de
Melanie Ryan (Specialist English Teacher)
Room: F-S 302
Phone: +49 271 / 740 5365
english@spz.uni-siegen.de
Come visit us on the 3rd floor—we’d be happy to help you.
