Skip to main content
Skip to main content

Shared Mailboxes

A shared mailbox is a shared email account that multiple people can access at the same time.

On this page, you’ll learn how to set up and manage shared mailboxes in various email systems. 

weisse briefkästen in den nichts drinne ist

Instructions

To add a shared mailbox in Outlook, open your Outlook client and then click "Tools" in the top menu bar. From there, select "Accounts..."

Outlook Menü "Extras" mit markierter Option "Konten..."

Next, click the “+” icon to add a new account.

Outlook Kontenübersicht mit markiertem "+" Symbol

During setup, enter the email address of the shared mailbox. Click “Next” to select the provider.

Outlook E-Mail einrichtung mit Feld zur Eingabe der Mailadresse

After clicking “Next,” click “Select Service Provider” and choose “Exchange.” 

Outlook E-Mail-Einrichtung mit markiertem Button "Dienstanbieter auswählen"
MacOS Outlook Dienstanbieterauswahl mit markierter Option "Exchange"

You can then configure the shared mailbox. The email address of the shared mailbox should appear under “Email Address.” Under “Username,” enter the username for your primary account using the following format: [Your ZIMT username]@uni-siegen.de (e.g., g123456@uni-siegen.de)

Enter the ZIMT password for your primary account.

For the incoming and outgoing mail servers, enter“mail.uni-siegen.de.”
Finally, confirm by clicking “Add Account.”

Kontoeinrichtung der Shared Mailbox; Details in der Beschreibung

Once the configuration is complete, a confirmation screen will appear. Click “Done” to finish.

Bestätigungsfenster mit markiertem Button "Fertig"

 

Alternatively, you can also add a shared mailbox using the out-of-office feature in Outlook. To do this, open your Outlook client and then select the“Tools” menu item in the top menu bar. From there, select the“Accounts…” option.

Menüleiste MacOs mit geöffneter Option "Extras"

Now, under "Accounts," open the advanced settings by clicking the "Advanced..." button. 

Kontenübersicht mit markiertem Button "Erweitert"

In the next window, open the “Out-of-Office” tab and click the “+” icon under “Also open these mailboxes.” 

Erweiterte Einstellungen für Konten

Next, enter the email address of the shared mailbox in the search bar and select the corresponding entry. Confirm by clicking "Add" and save your changes in the previous window by clicking "OK." 

You may need to restart Outlook once before you can see the newly added account in your sidebar. 

To set up a shared mailbox in Apple Mail, open the Apple Mail preferences by clicking "Mail" in the menu bar and then selecting "Preferences."

MacOS Menüleiste mit aufgeklapptem Menü für "Mail" und markierter Option "Einstellungen"

Next, click the “+” icon in the next window to add an account.

Apple Mail Kontenübersicht mit markiertem "+" Symbol

In the next window, enter the email address of the shared mailbox. For the password, enter your ZIMT password. Then confirm by clicking “Sign In.”

Account Konfiguration mit Feldern für Nutzerdaten

Now select the service provider. For shared mailboxes, you must select IMAP/POP here. To do this, select “Other Provider.”

Apple Mail Anbieterauswahl

In the next step, you must configure the mailbox. To do this, enter the username using the following format: [Your own account username]@uni-siegen.de\[Shared mailbox alias] (e.g., g123456@uni-siegen.de\shared-test).
Also enter the servers for incoming and outgoing email. For both, this is mail.uni-siegen.de. Confirm again by clicking “Sign In.”

Apple Mail E-Mail Konfiguration; Details in der Beschreibung

It will take a moment for the mailbox to be added. Then specify which items should be synchronized. Complete the process by clicking “Done.”

Apple Mail Bestätigungsmeldung

Before you can send emails, you’ll need to adjust a few settings on the account. To do this, open the account settings by going to Settings via the menu bar again and selecting the “Accounts” option. Then select the shared mailbox account and open the server settings. Here, you must make the following changes: 

  • Uncheck the boxes next to “Manage connection settings automatically” under the incoming mail server and under the outgoing mail server. 
  • Check the user IDs for both servers. For the incoming server, the format must be: [Your own account username]@uni-siegen.de\[Shared Mailbox alias] (e.g., g123456@uni-siegen.de\shared-test). For the outgoing server, enter only your own Nutzerkennung@uni-siegen.de (e.g., g123456@uni-siegen.de). 
  • If necessary, specify the appropriate ports. The port for the incoming server is 993, and for the outgoing server, 587. Also, select “Use TLS/SSL” for both. 
  • For the authentication method, select “Password” for both servers. 
MacOS Apple Mail Account Einstellungen

Once these settings have been applied, you can now send emails from the shared mailbox as well.

To set up a shared mailbox in Apple Mail for iOS, first open your Settings, then tap "Apps." From there, select the "Mail" option.

iOS Systemeinstellungen mit markierter Option "Mail"

In Mail, select“Mail Accounts” and then“Add Account.”

Mail-Einstellungen mit markierterm Option "Mail-Accounts"
Mail-Accounts mit markierter Option "Account hinzufügen"

Then, under“Mail,” select“Add Mail Account” again.

Account hinzufügen mit markierter Option "Mail-Account hinzufügen"

Shared mailboxes must be set up using the IMAP/POP protocol. Therefore, select“Other” from the provider list. If a list of different account types appears here, select the“Mail Account” option. 

Apple Mail Anbieterübersicht

Now enter the email address of the shared mailbox and the password for your own ZIMT account. The name and description are optional.

Account Konfiguration; Details in der Beschreibung

In the next step, you must configure the mailbox. To do this, enter the username under“Incoming mail server” using the following format: [username of your own account]@uni-siegen.de/[shared mailbox alias] (e.g., g123456@uni-siegen.de/shared-test). Also enter the password for your primary account here. Under “Hostname,” enter “mail.uni-siegen.de.”  
Under“Outgoing mail server,” enter Nutzerkennung@uni-siegen.de (e.g., g123456@uni-siegen.de) and the password for your primary account. Confirm again by clicking “Sign In.”

IMAP Account Konfiguration; Details in der Beschreibung

This process may take a moment. You will then be asked which features should be synced. Select "Mail" and confirm by clicking "Save" to add the account.

IMAP Bestätigungsfenster mit markierter Synchronisationsoption "Mails"

To add a shared mailbox in Gmail, open the app and then go to your account overview. From there, select the "Add another account" option.

gMail Kontenübersicht mit markierter Option "Weiteres Konto hinzufügen"

Next, under “Provider,” select “Other.”

gMail Anbieterübersicht

Now enter the email address of the shared mailbox and click “Set up manually.”

Mailkonfiguration mit Feld für Mailadresse und markierter Option "Manuell einrichten"

Next, you must select the account type. For shared mailboxes, this is “IMAP.”

Anbieterauswahl "Sonstige" mit markierter Option "Privat (IMAP)"

Now enter the password.

Important: You must enter the ZIMT password for your primary account here. Click “Next” to configure the account.

gMail Passworteingabe

Under the incoming server settings, enter the server“mail.uni-siegen.de”. Enter the username using the following format: [username of your primary account]@uni-siegen.de\[shared mailbox alias] (e.g., g123456@uni-siegen.de\shared-example)

Mail Konfiguration; Details in der Beschreibung

In the outgoing server settings, also enter“mail.uni-siegen.de” under “Server.” Then remove the shared mailbox ID from the end of your username. Confirm by clicking “Next.” In the outgoing server settings, also enter“mail.uni-siegen.de” under “Server.” Then remove the shared mailbox username from after your username. Confirm by clicking “Next.”

Mail Konfiguration mit eingetragenem SMPT-Server "mail.uni-siegen.de"

Once the account has been successfully configured, you can still configure the account options. Click “Next” to add the account.

Bestätigungsfenster

To set up a shared mailbox in Thunderbird, open your Thunderbird client and then go to Settings.

Thunderbird Symbol für Einstellungen

Before you can configure and add the mailbox, you must uncheck the box next to “Create accounts in the new account manager” in the Settings under “Account Management.”

Kontenverwaltung; Details in der Beschreibung

Now open the account settings. Click “New Account” and select “Email Account” to add a new account.

Konten Einstellungen mit markiertem Button "+ Neues Konto"
Neues Konto Menü mit markierter Option "E-Mail-Konto"

Now enter the email address of the shared mailbox. For the password, enter the ZIMT password for your primary account. Then select “Set up manually.”

E-Mail Konfiguration; Details in der Beschreibung

Enter the following information during manual setup:
Incoming mail server

  • Protocol: IMAP
  • Hostname: mail.uni-siegen.de
  • Port: 993
  • Connection security: SSL/TLS
  • Authentication method: Password, standard
  • Username: [Primary account username]@uni-siegen.de\[Shared Mailbox alias] (e.g., g123456@uni-siegen.de\shared-example)

Outgoing mail server

E-Mail Konfiguration; Details in der Beschreibung

Confirm by clicking “Done.” In the final window, click “Finish” to complete the process. The mailbox will then appear in your account overview.

 

To ensure that emails you send from the shared mailbox are now delivered to the correct folders, you need to make one more setting. To do this, open the shared mailbox’s account settings and then select the “Copies & Folders” tab. Now, for the options “Automatically when sending messages” and “Drafts and Templates,” select “Different Folder.” The email address of the shared mailbox should be entered here. Afterward, the emails will be saved in the correct folders. 

Thunderbird Kontoeinstellungen; Details in der Beschreibung

To add a delegated account or a shared mailbox in Webmail, first log in to Webmail using your primary account. Then open the email overview. Right-click your email address in the list to open a drop-down menu. Select the option “Add Shared Folder…” from the menu.

Drop-down Menü, welches über Rechtsklick auf die Mailadresse geöffnet wurde, mit markierter Option "Freigegebene Ordner hinzufügen..."

In the next step, enter the email address of the delegated account or shared mailbox. If the account has been shared with you, it will appear in the list below. Select it and then confirm by clicking “Add.”

Fenster zum Hinzufügen von freigegebenen Ordnern mit markiertem Feld zur Eingabe der Mailadresse
Fenster zur Bestätigung für das Hinzufügen eines freigegebenen Ordners mit markiertem "Hinzufügen" Button

The mailbox will now appear in the list below your own.

Login

 

To open a delegated mailbox or a shared mailbox via Webmail, first log in to Webmail using the account to which the mailbox you want to open is delegated.

https://mail.uni-siegen.de

 

 Open Account

 

Now click the account icon in the upper-right corner of the page and select the option "Open another mailbox...".

OWA Postfach mit markiertem Button für Konto und markierter Option "Weiteres Postfach öffnen..."

In the next step, enter the email address of the delegated mailbox or shared mailbox and select the corresponding account.

OWA Fenster für weiteres Postfach mit hervorgehobenem Feld zur Eingabe der Mailadresse des Postfachs
OWA Fenster für weiteres Postfach mit hervorgehobenem Feld zum Einfügen der Mailadresse des Postfachs und Postfachvorschlag

In the final step, confirm by clicking "Open." The mailbox will now open in a new tab.

OWA Feld zum Hinzufügen des gewählten Postfachs mit Mailadresse des Postfachs und markiertem "Öffnen" Button
Frau mit Headset im Support

ZIMT Support Desk

The central point of contact for using ZIMT services.