Shared Mailboxes
A shared mailbox is a shared email account that multiple people can access at the same time.
On this page, you’ll learn how to set up and manage shared mailboxes in various email systems.
Instructions
To add a shared mailbox in Outlook, open your Outlook client and then click "Tools" in the top menu bar. From there, select "Accounts..."
Next, click the “+” icon to add a new account.
During setup, enter the email address of the shared mailbox. Click “Next” to select the provider.
After clicking “Next,” click “Select Service Provider” and choose “Exchange.”
You can then configure the shared mailbox. The email address of the shared mailbox should appear under “Email Address.” Under “Username,” enter the username for your primary account using the following format: [Your ZIMT username]@uni-siegen.de (e.g., g123456@uni-siegen.de)
Enter the ZIMT password for your primary account.
For the incoming and outgoing mail servers, enter“mail.uni-siegen.de.”
Finally, confirm by clicking “Add Account.”
Once the configuration is complete, a confirmation screen will appear. Click “Done” to finish.
Alternatively, you can also add a shared mailbox using the out-of-office feature in Outlook. To do this, open your Outlook client and then select the“Tools” menu item in the top menu bar. From there, select the“Accounts…” option.
Now, under "Accounts," open the advanced settings by clicking the "Advanced..." button.
In the next window, open the “Out-of-Office” tab and click the “+” icon under “Also open these mailboxes.”
Next, enter the email address of the shared mailbox in the search bar and select the corresponding entry. Confirm by clicking "Add" and save your changes in the previous window by clicking "OK."
You may need to restart Outlook once before you can see the newly added account in your sidebar.
To set up a shared mailbox in Apple Mail, open the Apple Mail preferences by clicking "Mail" in the menu bar and then selecting "Preferences."
Next, click the “+” icon in the next window to add an account.
In the next window, enter the email address of the shared mailbox. For the password, enter your ZIMT password. Then confirm by clicking “Sign In.”
Now select the service provider. For shared mailboxes, you must select IMAP/POP here. To do this, select “Other Provider.”
In the next step, you must configure the mailbox. To do this, enter the username using the following format: [Your own account username]@uni-siegen.de\[Shared mailbox alias] (e.g., g123456@uni-siegen.de\shared-test).
Also enter the servers for incoming and outgoing email. For both, this is mail.uni-siegen.de. Confirm again by clicking “Sign In.”
It will take a moment for the mailbox to be added. Then specify which items should be synchronized. Complete the process by clicking “Done.”
Before you can send emails, you’ll need to adjust a few settings on the account. To do this, open the account settings by going to Settings via the menu bar again and selecting the “Accounts” option. Then select the shared mailbox account and open the server settings. Here, you must make the following changes:
- Uncheck the boxes next to “Manage connection settings automatically” under the incoming mail server and under the outgoing mail server.
- Check the user IDs for both servers. For the incoming server, the format must be: [Your own account username]@uni-siegen.de\[Shared Mailbox alias] (e.g., g123456@uni-siegen.de\shared-test). For the outgoing server, enter only your own Nutzerkennung@uni-siegen.de (e.g., g123456@uni-siegen.de).
- If necessary, specify the appropriate ports. The port for the incoming server is 993, and for the outgoing server, 587. Also, select “Use TLS/SSL” for both.
- For the authentication method, select “Password” for both servers.
Once these settings have been applied, you can now send emails from the shared mailbox as well.
To set up a shared mailbox in Apple Mail for iOS, first open your Settings, then tap "Apps." From there, select the "Mail" option.
In Mail, select“Mail Accounts” and then“Add Account.”
Then, under“Mail,” select“Add Mail Account” again.
Shared mailboxes must be set up using the IMAP/POP protocol. Therefore, select“Other” from the provider list. If a list of different account types appears here, select the“Mail Account” option.
Now enter the email address of the shared mailbox and the password for your own ZIMT account. The name and description are optional.
In the next step, you must configure the mailbox. To do this, enter the username under“Incoming mail server” using the following format: [username of your own account]@uni-siegen.de/[shared mailbox alias] (e.g., g123456@uni-siegen.de/shared-test). Also enter the password for your primary account here. Under “Hostname,” enter “mail.uni-siegen.de.”
Under“Outgoing mail server,” enter Nutzerkennung@uni-siegen.de (e.g., g123456@uni-siegen.de) and the password for your primary account. Confirm again by clicking “Sign In.”
This process may take a moment. You will then be asked which features should be synced. Select "Mail" and confirm by clicking "Save" to add the account.
To add a shared mailbox in Gmail, open the app and then go to your account overview. From there, select the "Add another account" option.
Next, under “Provider,” select “Other.”
Now enter the email address of the shared mailbox and click “Set up manually.”
Next, you must select the account type. For shared mailboxes, this is “IMAP.”
Now enter the password.
Important: You must enter the ZIMT password for your primary account here. Click “Next” to configure the account.
Under the incoming server settings, enter the server“mail.uni-siegen.de”. Enter the username using the following format: [username of your primary account]@uni-siegen.de\[shared mailbox alias] (e.g., g123456@uni-siegen.de\shared-example)
In the outgoing server settings, also enter“mail.uni-siegen.de” under “Server.” Then remove the shared mailbox ID from the end of your username. Confirm by clicking “Next.” In the outgoing server settings, also enter“mail.uni-siegen.de” under “Server.” Then remove the shared mailbox username from after your username. Confirm by clicking “Next.”
Once the account has been successfully configured, you can still configure the account options. Click “Next” to add the account.
To set up a shared mailbox in Thunderbird, open your Thunderbird client and then go to Settings.
Before you can configure and add the mailbox, you must uncheck the box next to “Create accounts in the new account manager” in the Settings under “Account Management.”
Now open the account settings. Click “New Account” and select “Email Account” to add a new account.
Now enter the email address of the shared mailbox. For the password, enter the ZIMT password for your primary account. Then select “Set up manually.”
Enter the following information during manual setup:
Incoming mail server
- Protocol: IMAP
- Hostname: mail.uni-siegen.de
- Port: 993
- Connection security: SSL/TLS
- Authentication method: Password, standard
- Username: [Primary account username]@uni-siegen.de\[Shared Mailbox alias] (e.g., g123456@uni-siegen.de\shared-example)
Outgoing mail server
- Hostname: mail.uni-siegen.de
- Port: 587
- Connection security: STARTTLS
- Authentication method: Password, normal
- Username: [Primary account username]@uni-siegen.de (e.g., g123456@uni-siegen.de)
Confirm by clicking “Done.” In the final window, click “Finish” to complete the process. The mailbox will then appear in your account overview.
To ensure that emails you send from the shared mailbox are now delivered to the correct folders, you need to make one more setting. To do this, open the shared mailbox’s account settings and then select the “Copies & Folders” tab. Now, for the options “Automatically when sending messages” and “Drafts and Templates,” select “Different Folder.” The email address of the shared mailbox should be entered here. Afterward, the emails will be saved in the correct folders.
To add a delegated account or a shared mailbox in Webmail, first log in to Webmail using your primary account. Then open the email overview. Right-click your email address in the list to open a drop-down menu. Select the option “Add Shared Folder…” from the menu.
In the next step, enter the email address of the delegated account or shared mailbox. If the account has been shared with you, it will appear in the list below. Select it and then confirm by clicking “Add.”
The mailbox will now appear in the list below your own.
Login
To open a delegated mailbox or a shared mailbox via Webmail, first log in to Webmail using the account to which the mailbox you want to open is delegated.
Open Account
Now click the account icon in the upper-right corner of the page and select the option "Open another mailbox...".
In the next step, enter the email address of the delegated mailbox or shared mailbox and select the corresponding account.
In the final step, confirm by clicking "Open." The mailbox will now open in a new tab.