Univ.-Prof. Dr. Hanna Schramm-Klein

Sustainability assessment of last-mile electrification: A qualitative study in Germany

Customer misbehavior and service providers’ risk perception in the sharing economy

A classification of information-oriented PoS technology from customer perception

Theory-Based Behavioral Indicators for Children's Purchasing Self-Control in a Computer-Based Simulated Supermarket

Digitale Sprachassistenten als Vertriebsinstrument im B-to-C-Commerce

Aspects driving customers' intention to use automated purchasing processes

Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?

Development of a Motivation–Trust–Vulnerability (MTV) Framework for Cross-Border Online Shopping: A Cross-National Application to Chinese and German Consumers

Suppliers’ loyalty to their sharing platform: The influence of multiple roles

Children's Purchasing Self-Control in a Computer-Based Simulated Supermarket

"Help! I Have a Problem" - Differences between a Humanlike and Robot-like Chatbot Avatar in Complaint Management

The Relevance of Corporate Information Transparency of the Use and Handling of Customer Data in Online Product Presentations