Negotiation & Problem Solving
Strengthen your ability to reach agreements and resolve conflicts at work. This module focuses on collaborative communication across departments, negotiating deadlines and workloads, and handling complaints. You will practice using persuasive and diplomatic language to propose solutions, set boundaries politely, agree or disagree tactfully, and negotiate compromises. Through realistic role-plays and scenarios, you will gain practical experience in resolving issues, fostering cooperation, and maintaining positive working relationships in English.