The research conducted by the chair takes a socio-technical perspective on information systems. Digital technologies are not viewed in isolation but are always examined and designed in interaction with organizational structures, work practices, and institutional frameworks. A central focus is on how digital technologies are actually used, adapted, and further developed in everyday organizational life. Information systems often only begin to have an impact over extended periods of time, as they are adopted by users, integrated into existing work practices, and gradually developed into stable organizational infrastructures. These processes of adoption and infrastructural embedding of digital systems constitute a key focus of our research.

Another focus is on the impact of artificial intelligence on organizational collaboration. Among other things, we examine how AI-supported applications and increasingly agent-based systems enable, transform, or even challenge new forms of cooperation between people and digital systems. Methodologically, our research combines qualitative-empirical studies in real organizational contexts with the design and prototypical development of new digital systems. The goal is both to contribute to the scientific understanding of digital transformation and to provide impetus for the design of future information systems in organizations.